Michele Dunn
Peabody,MA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Waitstaff Manager/Server
New Bridge Cafe
Chelsea, MA
06.1987 - Current
- Calculate charges, issue table checks and reconcile all cash and credit transactions
- Serve an average of 100 patrons daily at a full service restaurant with consistent acknowledgement for exceptional service
- Maximize team performance by training new employees on proper food and beverage handling, guest expectations, restaurant protocols and state regulations
- Manage 20+ Front of House employees inclusive of all recruiting and scheduling
- Provide excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction
Marketing Specialist
Ziff Davis, Inc.
Medford, MA
09.1994 - 03.2001
- Managed client marketing strategies and product promotion campaigns
- Drafted and proofread marketing, advertising and website copy
- Increased revenue potential by promoting and facilitating opportunities for establishing client relationships and ensuring customer retention
- Performed data entry tasks into various software programs including MS Excel spreadsheets
- Handled confidential information with discretion and integrity
- Coordinated meeting and work schedules for staff teams and executives
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions
- Acted as liaison between the executives and internal and external stakeholders to facilitate communication flow
Education
Master of Arts - Communications
Suffolk University
Boston, MA05.1998
Bachelor of Science - Communications
Salem State College
Salem, MA05.1994
Skills
- Quality leader
- Skilled multitasker
- Excellent written/verbal communicator
- Microsoft Office proficient
- Exceptional problem solver
- Proficient task delegator and policy enforcer
- Strong team building/training skills
- Data research and compilation
- Calendar management
- Document preparation
Timeline
Marketing Specialist
Ziff Davis, Inc.
09.1994 - 03.2001
Waitstaff Manager/Server
New Bridge Cafe
06.1987 - Current
Master of Arts - Communications
Suffolk University
Bachelor of Science - Communications
Salem State College