Michele Erb
Hickory,North Carolina
Summary
Dynamic culinary professional with extensive experience at Stedman Soda Shop, excelling in food preparation and kitchen management. Proven ability to enhance customer satisfaction through exceptional service and innovative menu development. Skilled in multitasking and maintaining kitchen organization, while ensuring compliance with health regulations and optimizing ingredient usage to reduce waste.
Overview
2023
2023
years of professional experience
Work History
Cook
Lafayette Lanes
Fayetteville, NC
07.2022 - 10.2022
- Ensured compliance with health and safety regulations through a clean, organized workspace.
- Prepared meals efficiently under time constraints, delivering timely service during peak hours.
- Demonstrated multitasking skills by managing multiple orders without compromising quality or presentation.
- Followed recipes and portion control guidelines for food preparation consistency.
Cook /Manager
Stedman Soda Shop
Stedman, NC
04.2015 - 05.2022
- Prepared diverse menu items ensuring high-quality and consistency.
- Managed kitchen staff, fostering a collaborative environment.
- Maintained inventory levels, ensuring timely restocking of supplies.
- Ensured compliance with health and safety regulations in food preparation areas.
- Developed daily specials enhancing customer satisfaction and engagement.
- Assisted in menu planning incorporating seasonal ingredients and trends.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
Store Manager
C Store Exxon
Fayetteville, NC
2010 - 2014
- Supervised daily store operations to ensure compliance with safety and customer service standards.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales reports to identify trends, inform staffing decisions, and adjust merchandising strategies.
- Developed and maintained relationships with suppliers to enhance product offerings and pricing negotiations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Enhanced customer satisfaction through effective problem-solving and proactive service initiatives.
- Led team meetings to communicate goals, address challenges, and promote a positive work environment.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Assistant Manager
C Store Exxon
Fayetteville, NC
2009 - 2010
- Led team in achieving operational efficiency through streamlined processes and effective resource allocation.
- Developed training programs enhancing staff performance and fostering a culture of continuous improvement.
- Implemented inventory management systems, reducing discrepancies and improving stock accuracy.
- Coordinated cross-functional initiatives to enhance customer service and optimize workflow efficiencies.
- Mentored junior staff, promoting skill development and ensuring adherence to company standards.
- Managed scheduling and resource planning to meet operational demands while minimizing overhead costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted performance evaluations and provided constructive feedback to employees.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
High School Diploma - All
Manheim Township High School
Lancaster, PAAll
Nathan Schaffer Elementary School
Lancaster, PA06.1977
Skills
- Customer service and hospitality
- Food preparation and handling
- Kitchen organization and sanitation
- Cooking techniques and knife skills
- Multitasking and effective planning
- Supply restocking and order verification
- Food presentation and plating
- Nutrition awareness and portion control
- Kitchen equipment operation
- Food plating
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Supply restocking
- Surface cleaning
- Hospitality and service industry background
- Food presentation
- Sanitation practices
- Grilling
- Contamination prevention
- Food waste reduction
- Performance improvement
- Food plating and presentation
Timeline
Cook
Lafayette Lanes
07.2022 - 10.2022
Cook /Manager
Stedman Soda Shop
04.2015 - 05.2022
All
Nathan Schaffer Elementary School
Store Manager
C Store Exxon
2010 - 2014
Assistant Manager
C Store Exxon
2009 - 2010
High School Diploma - All
Manheim Township High School