Michele Facundim

Michele Facundim
Bethesda, MD 20814
2159606935
michelexzumba@gmail.com

Detail-oriented administrative professional with 7+ years of experience supporting office operations, managing schedules, and improving workflow efficiency. Background as a Behavior Technician with strong expertise in documentation, data tracking, and client support. Known for excellent communication, multitasking, and delivering high-quality administrative service in fast-paced environments.

Office Administration • Calendar Management • Data Collection • Documentation & Reporting
Customer Service • Microsoft Office (Word, Excel, Outlook)
Communication • Time Management • Multitasking
Behavioral Management • Social Skills Development
Bilingual: Spanish & Portuguese

Behavior Technician
Behavior Framework | March 2016 – January 2023

• Implemented behavioral intervention plans for clients
• Collected and analyzed data to track progress
• Applied positive reinforcement techniques
• Supported development of social and daily living skills
• Collaborated with supervisors on treatment strategies

Manager’s Assistant
Magic Party | Gaithersburg, MD

• Supported daily operations and administrative tasks
• Managed schedules, appointments, and calendars
• Handled calls, emails, and customer communication
• Prepared documents, reports, and correspondence
• Maintained efficient workflow and customer service standards

Interpreter (Spanish & Portuguese)
DJS Detention Center

• Provided interpretation in sensitive environments
• Ensured clear communication between parties
• Maintained confidentiality and professionalism

HR & Administrative Support
Maryland Tires

• Assisted with HR and administrative functions
• Maintained employee records and documentation
• Supported daily office operations

Bachelor’s Degree in Pedagogy
UNIVAG – Business and Arts

Montgomery College – SPO Program

High School Diploma
Jose Estabelito | December 2000

• Strong attention to detail and organization
• Works independently and in team environments
• Excellent Results and organization
• Enhanced diplomatic relations by offering interpretation services during official state visits and international summits.
• Facilitated smoother international negotiations by interpreting complex technical jargon in manufacturing discussions.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Ran errands to support daily needs of management.
• Responded to and directed incoming calls and other communication.
• Scheduled meetings and managed calendar.
• Utilized [Software] to create and edit correspondence, documents, and materials.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.