Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
CUSTOMER SERVICE PROFESSIONAL
Generic

Michele Finken

White Bear Lake,MN

Summary

Experienced professional specializing in provisioning, skilled in managing resources and systems for smooth operations. Known for effective team collaboration and adaptability to meet evolving needs and deliver results. Proficient in network setup, software configuration, and problem-solving. Strong organizational and communication abilities. Reliable and goal-driven achiever in fast-paced settings.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Solution Center Provisioning Specialist III

Bremer Bank - Division of Old National Bank
01.2004 - Current
  • Provisioning/de-provisioning access for all Bremer employees
  • Modified any existing access as requested through Service Now
  • Provided reports, provisioning, and approval evidence when requested by auditors
  • Answered incoming calls or requests to provide level of support to customers to identify, troubleshoot, and resolve access related issues
  • Maintained operations support documentation

Customer Service Coordinator/Team Lead

State Farm Insurance Co (Bank)
01.2000 - 01.2004
  • Trained and onboarded new customer service representatives
  • Handled escalated customer issues and ensured timely resolution
  • Developed and implemented strategies to improve customer satisfaction
  • Identified training needs and developed training materials for the team
  • Performed supervisory duties

Consumer Banker Supervisor

Capital Bank
01.1998 - 01.2000
  • Supervised and managed the daily operations of the team
  • Balanced teller drawers and ensured accuracy in cash handling
  • Ensured compliance with applicable laws and regulations
  • Executed customer transactions, including deposits, withdrawals, and cashier checks
  • Assisted in recruiting and onboarding new employees to build a strong team

Education

Business Administration -

MN School of Business
Lake Elmo, MN
10.1999

Skills

  • ServiceNow platform expertise
  • Active Directory management
  • FIS Applications – IBS Insight, PeopleSoft, CardPro Connect, Client Portal
  • Proficient in Microsoft Office Suite
  • AWS Certified Cloud Practitioner
  • Proficient in written and oral communication
  • Performance Improvement
  • Provisioning and Access management
  • Experience with Amazon Connect and Workspace

Certification

AWS Certification

Timeline

Solution Center Provisioning Specialist III

Bremer Bank - Division of Old National Bank
01.2004 - Current

Customer Service Coordinator/Team Lead

State Farm Insurance Co (Bank)
01.2000 - 01.2004

Consumer Banker Supervisor

Capital Bank
01.1998 - 01.2000

Business Administration -

MN School of Business

CUSTOMER SERVICE PROFESSIONAL

Highly motivated, dependable, and self-motivated professional with 25+ years’ experience in customer service and leadership roles. Proven history of superior performance at the individual, team and organizational levels. Detail-oriented with a strong ability to multitask and prioritize workloads with little to no supervision.