Summary
Overview
Work History
Education
Skills
Human Resources Experience
Timeline
Generic

MICHELE FOLAN

Aurora,ARAPAHOE

Summary

Experienced recruiter with a history of success in talent acquisition and understanding of the end-to-end hiring process. Experienced in managing high-volume recruitment efforts while ensuring that all candidates are assessed fairly and effectively. Skilled in screening, interviewing, and onboarding top talent. Known for strong organizational skills, attention to detail, and the ability to work collaboratively with diverse teams to meet staffing needs.

Overview

23
23
years of professional experience

Work History

Employment Consultant

Continuum of Colorado
10.2023 - Current


  • Accurately completes and distributes program documentation to include case notes, DVR application and supporting documentation.
  • Conduct assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
  • Collaborate with managers to identify and address employee relations issues.
  • Establish strong relationships with local businesses and community organizations to expand employment opportunities for clients.
  • Provide expert guidance on interview preparation and techniques, boosting client confidence and performance during interviews.

Dental Claims Specialist-Remote

Delta Dental of Colorado
04.2022 - Current
  • Maintained detailed records of all checks processed, ensuring accuracy and completeness.
  • Researched and resolved discrepancies between the insurer's system and customer records.
  • Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
  • Demonstrated strong communication skills while interacting with both internal staff and external customers.
  • Ability to analyze claims and research history to accurately process them with an understanding of dental procedures and ADA codes.
  • Excellent attention to detail and quality control in a fast-paced environment.
  • Adhered strictly to HIPAA privacy regulations when handling confidential patient information.

Claim Checks Processor-Remote

Delta Dental of Colorado
01.2023 - 09.2023

Front Office Business Assistant

Copperhead Dental Care
08.2020 - 03.2022
  • Greet and welcome patients as they enter the office to create a great first impression of our team.
  • Manage front office duties, including checking office mail, email, answering phones, communicating with patients and insurance companies.
  • Utilize Dentrix Dental Software for patient scheduling, chart maintenance and calendar management.
  • Schedule and confirm appointments for multiple providers in the office.
  • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
  • Review treatment plan fees and payment options with patients.


Office Manager

Audio Video Authority
05.2002 - 07.2018
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Education

General Education -

California State Polytechnic University
Pomona, CA

General Education - Special Education

California State University
Northridge, CA

Skills

  • Administrative skills
  • Recruiting and sourcing
  • New hire paperwork processing
  • New hire orientations
  • Pre-screening candidates
  • Training and onboarding
  • Background checks
  • Salary and benefits negotiations
  • Self-motivated work ethic
  • Job applicant interviews
  • Job description development
  • Offer letters
  • Employment verification

Human Resources Experience

  • Managed all HR-related tasks for a Fortune 500 Company, providing support to an employee base of up to 675 at multiple site operations in all areas of HR including payroll, benefits, recruitment and on-boarding. Coordinated details of acquisitions and downsizing with the ebb and flow of business needs. Facilitation of the annual salary planning and performance review process. Facilitated community outreach programs, employee reward and recognition programs and event planning.
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
  • Developed and monitored office budgets and processed payroll.
  • Assisted in recruiting, onboarding and training new employees.
  • Monitored inventory levels and placed orders when needed.
  • Created and maintained filing systems to ensure accurate record keeping.

Timeline

Employment Consultant

Continuum of Colorado
10.2023 - Current

Claim Checks Processor-Remote

Delta Dental of Colorado
01.2023 - 09.2023

Dental Claims Specialist-Remote

Delta Dental of Colorado
04.2022 - Current

Front Office Business Assistant

Copperhead Dental Care
08.2020 - 03.2022

Office Manager

Audio Video Authority
05.2002 - 07.2018

General Education -

California State Polytechnic University

General Education - Special Education

California State University

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MICHELE FOLAN