Michele Franklin
PICKERINGTON
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
30
30
years of professional experience
Work History
Head Cook
Pickerington Local School District
Pickerington, OH
01.2017 - Current
- Streamlined food preparation processes, enhancing efficiency in meal service delivery.
- Supervised kitchen staff, ensuring adherence to food safety and sanitation regulations.
- Trained new staff on cooking techniques and kitchen equipment operation.
- Managed inventory of food supplies, reducing waste through effective stock rotation practices.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Receptionist
Auto Body Collision and Glass
Groveport, OH
04.2007 - 01.2012
- Greeted customers and managed incoming calls, ensuring exceptional service and communication.
- Scheduled appointments and coordinated repairs, optimizing workflow efficiency within a busy a busy environment.
- Maintained accurate records of customer information and vehicle status using management software.
- Assisted in processing insurance claims, providing necessary documentation for timely resolutions.
- Collaborated with technicians to ensure clear communication regarding job statuses and timelines for repairs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Assistant Teacher
KinderCare Learning Centers
Reynoldsburg, OH
03.2004 - 05.2007
- Assisted the lead teacher with lesson plans tailored to diverse learning styles and developmental needs.
- Developed and maintained a safe, clean, and inclusive classroom atmosphere conducive to learning and exploration.
- Led small group activities that promoted critical thinking, creativity, and problem-solving among students.
- Supervised recess, lunch and daily student intake and dismissal.
Customer Service Representative
Rome Cable
Austell, GA
03.2001 - 10.2002
- Streamlined order processing procedures to enhance efficiency and reduce response times.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist
D & R Body Shop
Columbus, OH
08.1996 - 05.2000
- Scheduled client appointments efficiently, communicated with clients, and updated client records.
- Responded to incoming calls promptly promptly and directed incoming calls to correct offices.
- Greeted customers and managed incoming calls, ensuring exceptional service and communication.
- Maintained accurate records of customer information and vehicle status using management software.
- Assisted in processing insurance claims, providing necessary documentation for timely resolutions.
Education
High School Diploma -
Whitehall Yearling High School
Whitehall, OHSkills
- File management
- Time management
- Telephone etiquette
- Greeting and seating clients
- Menu planning
- Telephone skills
- Food safety standards
- Inventory management
Timeline
Head Cook
Pickerington Local School District
01.2017 - Current
Receptionist
Auto Body Collision and Glass
04.2007 - 01.2012
Assistant Teacher
KinderCare Learning Centers
03.2004 - 05.2007
Customer Service Representative
Rome Cable
03.2001 - 10.2002
Receptionist
D & R Body Shop
08.1996 - 05.2000
High School Diploma -
Whitehall Yearling High School