Michele Gettmann
Chesapeake Beach,MD
Summary
Attentive individual offering 30 years of experience in hospitality and customer service. Committed to delivering great service and positive attitude.
Overview
26
26
years of professional experience
Work History
Deli Clerk
Safeway
Edgewater, MD
10.2023 - 01.2024
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Assisted customers with selecting products from the deli case or menu board.
Server
Rowlands Produce
Chesapeake Beach, MD
10.2022 - 09.2023
- Received and stocked incoming produce shipments.
- Organized displays of fresh fruits and vegetables in the store.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Cleaned work areas throughout shift to maintain sanitation standards.
Server
Traders Restaurant
Chesapeake Beach, MD
08.2021 - 10.2022
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server/Banquet Server
Federal House Bar & Grille
Annapolis, MD
08.2013 - 03.2019
- Provided prompt, friendly service to all guests during banquets or catered events.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
Server/Banquet Server
Eastport Yacht Club
Annapolis , MD
06.2009 - 08.2013
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests with membership at a private club by providing exceptional customer service.
Server/Banquet Server & Bartender
Red Hot & Blue
Annapolis, MD
03.1998 - 06.2009
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Assisted in the setup and breakdown of events, both private events and catered events/festivals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
South River High School
Edgewater, MD05-1998
Skills
- Cleanliness standards
- Guest Engagement
- Beverage Preparation
- Liquor, wine, and food service
- High-volume dining
- Strong Work Ethic
- Relationship Management
- Exceptional customer service
Timeline
Deli Clerk
Safeway
10.2023 - 01.2024
Server
Rowlands Produce
10.2022 - 09.2023
Server
Traders Restaurant
08.2021 - 10.2022
Server/Banquet Server
Federal House Bar & Grille
08.2013 - 03.2019
Server/Banquet Server
Eastport Yacht Club
06.2009 - 08.2013
Server/Banquet Server & Bartender
Red Hot & Blue
03.1998 - 06.2009
High School Diploma -
South River High School