Brittany Ramirez
San Antonio
Summary
Experienced with administering patient care and supporting medical staff in diverse healthcare environments. Utilizes effective communication to ensure seamless team collaboration and patient satisfaction. Knowledge of clinical procedures and patient management, consistently contributing to improved healthcare outcomes.
Overview
9
9
years of professional experience
Work History
Deli Clerk
H-E-B
03.2017 - Current
- Provided excellent customer service by assisting customers with deli selections and special requests.
- Operated slicers, scales, and packaging equipment to prepare high-quality products efficiently.
- Maintained cleanliness and organization of deli area, adhering to food safety standards.
Certified Medical Assistant
WellMed
05.2023 - 09.2024
- Enhanced patient care by administering medications and checking vital signs.
- Streamlined patient scheduling, reducing appointment wait times significantly.
- Supported medical procedures, ensuring strict adherence to safety protocols.
- Maintained electronic health records, ensuring accuracy and confidentiality of sensitive information.
- Sanitized and organized exam rooms, ensuring readiness for patient consultations.
Customer service Rep
Walgreens
08.2016 - 02.2017
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and retention.
- Delivered timely responses to support requests, fostering a positive relationship with customers.
- Collaborated with team members to maintain optimal inventory levels, ensuring product availability for customers.
- Monitored stock levels proactively to prevent shortages, contributing to seamless customer experiences.
- Assisted in training new staff on customer service protocols, improving team performance and efficiency.
Education
Bachelors - Nursing
Galen College of Nursing
San Antonio, TX12-2026
Medical Assistant Program - Certified Medical Assisting
Southern Careers Institute
San Antonio, TX04.2023
Associates - Pre-Nursing
Palo Alto College
San Antonio, TX06.2020
Skills
- Appointment coordination
- Cleanliness standards
- Honesty and integrity
- Strong work ethic
- Measuring patient vitals
- Patient Education
- EKG’s
- Phlebotomy Technique
- Administering injections
- Vaccination administration
- Customer service
Timeline
Certified Medical Assistant
WellMed
05.2023 - 09.2024
Deli Clerk
H-E-B
03.2017 - Current
Customer service Rep
Walgreens
08.2016 - 02.2017
Bachelors - Nursing
Galen College of Nursing
Medical Assistant Program - Certified Medical Assisting
Southern Careers Institute
Associates - Pre-Nursing
Palo Alto College