Michele Gonzalez
Avondale,AZ
Summary
Career advancement driven by strong work ethic and dedication. Committed to continuous learning and professional development. Authorized to work in the US for any employer, ready to contribute effectively to team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Control
Wesco
Avondale, AZ
10.2024 - Current
- Managed and maintained accurate records of all incoming and outgoing inventory
- Conducted regular audits to ensure inventory accuracy and identify any discrepancies
- Performed regular cycle counts to maintain accurate stock levels throughout the warehouse
- Part of the Safety Committee
- Knowledge of picking and put aways
- Assisted with move of Anaheim CA to Buena Park CA
- Have completed consolidation projects around the warehouse
Repack Picker
Dollar General
Blair, NE
09.2023 - 12.2023
- Achieved daily picking and packing targets through effective collaboration with team members.
- Trained 25 new employees on procedures to ensure immediate adherence to quality standards.
- Maintained clean, organized work area, consistently promoting safety standards.
- Strictly adhered to company policies regarding product handling and safety protocols.
- Consistently surpassed daily production goals by maintaining speed and accuracy.
Social Worker
Nebraska Department of Health and Human Services
Grand Island, NE
09.2022 - 02.2023
- Assisted clients in navigating complex government assistance programs, such as Medicaid or SNAP
- Maintained accurate documentation of client progress, treatment plans, and case management activities
- Aided homeless individuals by connecting them with housing resources and facilitating access to basic necessities
Production Supervisor
Savers/Value Village
Phoenix, AZ
11.2021 - 07.2022
- Managed daily production operations to meet quality standards and production targets.
- Ensured uninterrupted production by monitoring inventory levels for material availability.
- Assigned work based on priorities while considering available resources and team skills.
- Analyzed key performance indicators (KPIs) including OEE, scrap rates, and labor utilization.
- Guided 15 employees in workflow best practices, fostering a collaborative team environment.
Training Supervisor
UPS
Goodyear, AZ
06.2020 - 04.2021
- Developed and delivered comprehensive training programs for new hires, ensuring smooth onboarding process
- Conducted needs assessments to identify skill gaps and develop targeted training solutions
- Collaborated with subject matter experts to create engaging training materials, including presentations, manuals, and job aids
- Provided ongoing coaching and support to 100 employees during their learning journey
Material Handler Ll/ SMR Lead/ Crew Leader
XPO Logistics
Tolleson, AZ
11.2017 - 05.2020
- Assisted with various operational tasks at Amazon fulfillment center after recruitment by Prologistix.
- Consistently performed order picking, product receiving, and conducted quality inspections.
- Obtained certification in stand-up forklift operations for improved loading effectiveness.
- Facilitated training of five new hires each week and retrained 150 employees on correct procedures.
- Handled order drops while gaining experience in leading floor operations.
- Kept storage areas organized and secure to protect company resources effectively.
- Adapted promptly to changing roles within the operation as needed.
- Exhibited strong communication abilities in both writing and speaking.
General Manager of Operations/ Training and Compliance of Airlines
Trego Dugan
Grand Island, NE
09.2014 - 05.2017
- Conducted loading and unloading of aircraft for Allegiant Air and Envoy Air.
- Established ramp setups for seamless aircraft handling.
- Provided outstanding customer service during ground operations.
- Handled fuel slips for precision in fueling activities.
- Executed deicing protocols on planes to enhance operational safety.
- Led training sessions for 20 staff members on ramp duties, customer interactions, and deicing methods.
- Engaged in multiple charter assignments, enhancing understanding of airline industry dynamics.
Department Manager
Mcdonalds
Grand Island, NE
06.2009 - 12.2013
- Supervised a crew of 72 personnel, focusing on meeting McDonald's expectations and enhancing customer experience.
- Facilitated daily training initiatives to elevate service standards and employee capabilities.
- Organized crew schedules and led orientations for new hires, optimizing workforce management.
- Managed bank validations and deposits, ensuring financial integrity in operations.
- Established a respectful team dynamic, fostering trust between staff and customers.
- Enforced adherence to procedures among team members to maintain high-quality service.
- Engaged in three management classes to broaden knowledge for effective staff training.
- Applied learned concepts to mentor crew and fellow managers on operational strategies.
Education
High school or equivalent - undefined
Shelton High School
Shelton, NE05.1999
Skills
- Professional communication skills
- Pallet jack operation expertise
- Shipping and receiving knowledge
- Quality control standards
- Crew management capabilities
- Efficient order picking
- Basic mathematical ability
- Assembly line proficiency
- Exceptional customer service
- Extensive warehouse experience
- Expert order picker skills
- Microsoft Word competency
- Hand tools expertise
- RF scanner proficiency
- English language fluency
- Cashiering capabilities
- Logistics planning and execution
- Quality assurance techniques
- Load and unload efficiency
- Organizational effectiveness
- GSC qualified (Allegiant Airlines, American Airlines, Xtra Airways, Sun Country Airlines)
- Power tools operation
- Computer skill set
- Food processing knowledge base
- Warehouse management system familiarity
- Packaging processes
- Employee orientation facilitation
- Materials handling knowledge
- Patient monitoring experience (under one year)
- forklift operation expertise
- Customer Service
Certification
- OSHA 30
- OSHA 10
- Driver's License
Languages
Spanish
Full Professional
Timeline
Quality Control
Wesco
10.2024 - Current
Repack Picker
Dollar General
09.2023 - 12.2023
Social Worker
Nebraska Department of Health and Human Services
09.2022 - 02.2023
Production Supervisor
Savers/Value Village
11.2021 - 07.2022
Training Supervisor
UPS
06.2020 - 04.2021
Material Handler Ll/ SMR Lead/ Crew Leader
XPO Logistics
11.2017 - 05.2020
General Manager of Operations/ Training and Compliance of Airlines
Trego Dugan
09.2014 - 05.2017
Department Manager
Mcdonalds
06.2009 - 12.2013
High school or equivalent - undefined
Shelton High School