Michele Gray
Old Town,ME
Summary
At Cross Insurance, as a Claims Representative/Team Lead, I spearheaded a team to enhance customer satisfaction through efficient claims processing and resolution, leveraging my expertise in Insurance Claims Review and Team Collaboration. My proactive approach and meticulous attention to detail resulted in improved compliance and operational efficiency, showcasing my commitment to excellence and results.
Overview
21
21
years of professional experience
Work History
Team Leader
Cross Insurance Agency
05.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Claims Representative
Cross Insurance Agency
08.2004 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Assistant
Cross Insurance
07.2003 - 08.2004
- Worked productively in fast-moving work environment to process claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations and office procedures by adhering to established procedures and guidelines in claims handling.
- Overseeing a team of processor and monitoring workload
- Back up to account managers in Personal Lines
Education
Bachelor Of Applied Arts And Science - Anthology
University of Maine
Orono, ME05.2001
Skills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Team Collaboration
- Decision-Making
- Interpersonal Communication
- Documentation Review
- File Management
- Conflict Resolution
- Policy Knowledge
- Claims Processing
- Customer Service
- Attention to Detail
- Active Listening
- Teamwork and Collaboration
- Organizing and Prioritizing Work
- Data Entry
Timeline
Team Leader
Cross Insurance Agency
05.2023 - Current
Claims Representative
Cross Insurance Agency
08.2004 - Current
Assistant
Cross Insurance
07.2003 - 08.2004
Bachelor Of Applied Arts And Science - Anthology
University of Maine
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