Michele Gronemus
Optical Service Manager
Farmington,MN
Overview
1
1
Certification
24
24
years of professional experience
Work History
Optical Manager
USVISION
03.2016 - 05.2026
- Oversaw daily optical operations, guaranteeing high-quality patient care and service efficiency.
- Developed training programs for staff, enhancing team performance and customer interactions.
- Oversaw inventory management, optimizing stock levels and reducing waste in product supply.
- Implemented process improvements that increased workflow efficiency across the optical department.
Store Manager
Luxottica, Target Optical Stores
01.2002 - 01.2013
- Hired as opening manager to open three of Target’s Optical Stores; set up merchandising, vendors, doctor’s equipment, and ensured successful launch of stores; all stores ranked #1 in sales within the region.
- Increased sales and enhanced customer service by supervising sales associates, managing inventory and merchandising, conducting sales analysis, handling insurance billing, and overseeing database management.
- Key areas of responsibility included, increasing sales, providing customer service, supervising sales associates, inventory and merchandising, sales analysis, insurance billing, and database management.
- Directed, and provided leadership for 2 to 15 Sales Associates depending on the store location and staffing needs; recruited, trained, and provided supervision to ensure top performance and customer service.
- Anticipated challenges and resolved issues by demonstrating sound judgment and collaborating with appropriate resources; reported key information to regional management.
- Demonstrated sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues; reported all appropriate information to Regional Management.
Education
Certificate - Merchandising and Sales
Dakota County Technical School
Rosemount, MNSkills
Spectacles / Lenses / Frames
Insurance / Billing Procedures
Detail Orientated
Quality Customer Service
Computerized Data Bases
Team Building / Management
New Business Development
Innovative Problem Solving
Sales Leader / Top Producer
Communicate Product Value
Build Customer Loyalty
Merchandising & Inventory
Fittings
Optical sales
Optical dispensing
Frame adjustments
Appointment scheduling
Quality inspections
Customer service
Problem-solving
Multitasking
Reliability
Verifying prescriptions
Frame repair
Team collaboration
Effective communication
Adaptability and flexibility
Decision-making
Patient education
Patient confidentiality
Prescription verification
Certification
American Board of Ophthalmology (A.B.O) expected certification in November 2013
OPTICAL SERVICE MANAGER
- TEAM LEADERSHIP | ORGANIZATION | MANAGEMENT | OPTICAL CARE
- Highly competent professional with 11 + years of experience in leading and managing optical services in a retail environment. Proven ability to create and manage top producing stores consistently ranked #1. Strong leader and communicator; passion for working as part of a team of health care professionals in meeting a wide range of vision care and optical needs for a highly diverse patient population while providing the highest level of customer service. Demonstrated ability to lead, motivate and inspire support staff to achieve goals through providing training, sales strategies, direction, oversight and evaluation, ensuring continuous improvement and customer care.
QUALIFICATIONS SUMMARY
- Expertise in all aspects of optical products and services including: ability to measure, fit, and adapt lenses and frames for client according to written optical prescriptions or specifications.
- Proven success in being a top producer; consistently ranked # 1 in the region as Store Manager whose oversight and customer service skills produced growth, productivity, and consistently surpassed company sales quotas.
- Effectively communicated with people from diverse cultures, ethnic, and racial backgrounds through educating, consulting and advising on best optical products to meet individual customer’s needs.
- Provide leadership for store associates to deliver the brand story and customer experience through performance management; established clear team objectives and individual goals; created a positive culture linked to the corporate culture; identified what motivated each individual and directed conversations and actions appropriately.
- Analyzed store financial data and developed/implemented action plans to daily deliver the desired key results.
- Strong organization skills, including: planning, directing, and coordinating the supportive services of an organization; able to comprehend individual positions within a department and supervise each with the goal of achieving and improving departmental goals.
Timeline
Optical Manager
USVISION
03.2016 - 05.2026
Store Manager
Luxottica, Target Optical Stores
01.2002 - 01.2013
Certificate - Merchandising and Sales
Dakota County Technical School