Brandon Roque
Los Angeles,CA
Summary
Exceptional eye care professional with 4-year history of industry experience and keen ability to assess customer needs, meet quality standards and evaluate customer satisfaction. Detail-oriented individual with strong communication, customer service, and organizational skills. In addition, I'm a self-motivated employee with commitment to skills and positive attitude. -Not Certified working on taking the ABO this year-
Overview
2
2
years of professional experience
Work History
Optical Supervisor
Warby Parker
09.2021 - 02.2024
- Assist patients with frame selection. Measure patients for size of eyeglasses, coordinate frames with facial and eye measurements and optical prescription. Measure, fit, and adapt lenses and frames for patients. Verify exactness of finished lens, adjust frames and lens position to fit patient. Supervised and managed opticians/ Advisors using feedback, constructive conversations and leading daily activities on sales floor. Collaborated with store manager to plan staff schedules and determine hiring needs including opening and closing store. Biggest achievement was reaching 20k in bookings as the only leader in the store directing my team to success for a mile store booking record for that single store location.
Education
No Degree - Dental Hygienist
East Los Angeles College
Monterey Park, CA06.2017
High School Diploma -
Helen Bernstein High School
Hollywood, CA09.2013
Skills
- Assist patients with frame selection
- Measure, fit, and adapt lenses and frames for patients
- Verify exactness of finished lens, adjust frames, and lens position to fit patient
- Frame repair and readjustment
- Instruct patients in inserting/removing contact lenses, cleaning and care of care of contact lenses
- Communication and customer service skills
- Strong organizational skills
- Order and price inventory
- Maintain electronic customer database
- Appointment booking through DR, Chrono
- Mentor/train junior staff
- Optical Supervisor
- Performance Management
- Problem-Solving Abilities
- Excellent Communication
- Time Management
- Adaptability and Flexibility
- Appointment Scheduling
Timeline
Optical Supervisor
Warby Parker
09.2021 - 02.2024
No Degree - Dental Hygienist
East Los Angeles College
High School Diploma -
Helen Bernstein High School
Similar Profiles
Albert DeelAlbert Deel
Licensed Optical Manager at Warby ParkerLicensed Optical Manager at Warby Parker
BRIANNA HOVERSONBRIANNA HOVERSON
Quality Coordinator at WARBY PARKERQuality Coordinator at WARBY PARKER
James GreerJames Greer
District Support Lead | Brand Marketing at Warby ParkerDistrict Support Lead | Brand Marketing at Warby Parker
Barbara MlynarczykBarbara Mlynarczyk
Store Leader at Warby ParkerStore Leader at Warby Parker
Grace BonafedeGrace Bonafede
TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)