Michele Gronemus
Farmington,MN
Summary
Dynamic Optical Assistant with a proven track record at JCPENNEY'S OPTICAL, excelling in customer service and optical dispensing. Enhanced team performance through effective training and implemented process improvements that significantly reduced customer wait times. Skilled in appointment scheduling and insurance verification, committed to delivering exceptional patient care and eyewear solutions.
Overview
10
10
years of professional experience
Work History
Optical Assistant
JCPENNEY'S OPTICAL
2016.02 - 2026.05
- Managed inventory levels to ensure optimal product availability and minimize stock discrepancies.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Oversaw daily operations, ensuring compliance with company policies and operational standards.
- Implemented process improvements that increased workflow efficiency and reduced wait times for customers.
Education
Marketing And Sales - Sales & Marketing
Dakota County Technical College
Rosemount, MN1984-08
Skills
Customer service
Appointment scheduling
Frame selection
Product upselling
Transaction processing
Visual field testing
Insurance verification
Optical dispensing
Prescription interpretation
Optical sales
Patient care
Contact lens fitting
Eyeglass repair
Frame repair specialist
Frame fitting
Paperwork management
Insurance processing
Appointment setting
Patient recordkeeping
Supply restocking
Work order preparation
Customer education
Payment collection
Optical measuring
Eyewear advising
Timeline
Optical Assistant
JCPENNEY'S OPTICAL
2016.02 - 2026.05
Marketing And Sales - Sales & Marketing
Dakota County Technical College