MICHELE HARTZER
Summary
Experienced biller with a strong background in medical billing and claims processing. Skillfully handled accounts receivable and resolved discrepancies proactively to ensure timely payment. Demonstrated proficiency in using billing software and maintaining accurate patient records.
Overview
13
13
years of professional experience
Work History
Medical Billing
Surgery Partners
01.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction monitored customer accounts to identify and rectify billing issues
- Provided excellent customer service, developing, and maintaining client relationships
- Worked with multiple departments to check proper billing information identified, research, and resolve billing vacancies humane system accuracy and currency
- Prepared and submitted monthly billing reports to management for financial review overview
- Use data entry skills to accurately document and input statements
- Remote
Mental Health Billing
Families First of Florida
09.2020 - Current
- Daily reports ran and worked on claims and system holds;835 ERA, Office Ally, Celerity EMR, etc
- Weekly monitors claims over90-120 days old, and continually works older claims to resolve and process for payment
- (Funders for Behavioral Health, Substance Abuse, and Mental Health services.)
- Remote
Pathology Billing/Coding Specialist
UnityPoint Health
02.2012 - 09.2020
- Review a variety of Pathology claims: CPR+ systems / EPIC / McKesson, ETC
- Resolved various insurance aging reports with the purpose of minimizing company write-offs
- (ex
- Analyzing coding specifics on claims and resubmitting, thoroughly re-verifying the information giving prior to)
- Correcting CPT, ICD-10, and HCPCS codes for Pathology claims and investigated medical documentation for insurance approval
- (Commercial, Medicare, Medicaid, HMOs, PPOs funders)
- POC for departments on audits and to help prevent problems effectively
- Conductions Individually analysis on verification status of benefits
- Tracking denial notifications and maintaining claims through a vary of funder systems
Education
Certificate - Phlebotomy
Des Moines Area Community College
Ankeny, IA01.2009
Diploma - undefined
North High School
Des Moines, IA01.2001
Skills
- Communication
- Problem-solving
- Critical thinking
- Time management
- Error Revision
- Verify data
- Collections
- Insurance confirmation
- Billing systems and software
- Correct errors
- Research
- 10-key Data Entry
- Medical billing support
Timeline
Medical Billing
Surgery Partners
01.2023 - Current
Mental Health Billing
Families First of Florida
09.2020 - Current
Pathology Billing/Coding Specialist
UnityPoint Health
02.2012 - 09.2020
Diploma - undefined
North High School
Certificate - Phlebotomy
Des Moines Area Community College
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