Michele Hawkins
Shinnston,WV
Summary
Excellent organizational and planning skills. Proven to work well with others, but disciplined to work alone. Has had success in a variety of roles with increasing levels of responsibility. An effective communicator that's comfortable with technology. Am adaptable to problems, and work to solve them quickly and efficiently.
Overview
13
13
years of professional experience
Work History
Registrar
Mountain State Auto Auction
06.2022 - Current
- Register car dealers from across nation to buy at auction.
- Enter information into three system-wide databases for further review.
- Analyze that documents submitted to do business are legitimate.
- Make sure attending dealerships are compliant with their state's DMV.
- Assist Dealers in having proper paperwork to buy in-person or online via live-auctions.
- Am responsible for keeping customers' personal information private, including bank accounts, social security numbers, and drivers license details.
Sales Department
Mountain State Auto Auction
06.2022 - Current
- Assist car dealers at auction in-person and online with purchases and sales.
- Telesales Representative contacting dealers across the U.S. to attend the auction, offering promotional information.
- Assist the auction's Regional Territory Sales Managers during the live auctions and during week while they are on the road via the office.
- Assist buyers with online issues during a live sale.
- Assist automobile transporters with gate-passes after assuring payments have cleared.
- Communicate with customers via email.
- Assist auto dealers with problems that come up and find solutions.
- Assist in lining-up each sale via a Lot Reservation program.
Lifestyle Director
Allegro Senior Living
06.2020 - 05.2022
- Oversaw the administration of the Lifestyle Department according to the company's policies and procedures and submit relevant reports.
- Developed an annual activity plan for the residents.
- Collaborate with senior management to develop pro-active strategies for the up-beat community.
- Recruited, hired, trained, managed, motivated, and evaluated the LIfestyle Assistants and Drivers, including corrective actions.
- Worked within a budget to optimize the hours of the Lifestyle program so that day, evening, and weekend opportunities for activities, programs and outings exist.
- Updated daily the community screens with pictures, announcements, and reminders, which was directly linked to the app for residents and their families.
- Created the monthly calendar/pamphlet of activities and events.
- Organized Covid-19 testing and vaccinations in conjunction with pharmacies and the local hospital.
- Led activities, hosted the monthly Community Town Hall, invited guest speakers, scheduled entertainment, supervised outings.
- Managed the communities Temi Personal Assistant Robot.
Office Manager/Operator/Co-Owner
Seven Autos PreOwned, LLC
07.2011 - 12.2019
- Conducted the daily office operations of the used car dealership..
- Assisted customers with the paperwork of buying an automobile, including loan applications, verifying proper documents like auto insurance, transferring license plates.
- Assisted with a customer's purchase of an extended warranty .
- Automobile title-work and temporary license plate applications between the dealership and WV DMV.
- Managed the company website.
Education
Bachelor of Science - Business Administration With A Major in Accounting
West Virginia University
Morgantown, WVSkills
- Goal-oriented
- Reliable
- Excellent communication skills
- People-oriented
- Focused on Customer Service
- Analytical
- Detail-oriented
- Excellent time management skills
- Responsible
Accomplishments
Contributed to keeping the companies I've worked for in compliance with regulations necessary to operate. Proven to respond quickly to change in priorities and demands in the workplace.
Timeline
Registrar
Mountain State Auto Auction
06.2022 - Current
Sales Department
Mountain State Auto Auction
06.2022 - Current
Lifestyle Director
Allegro Senior Living
06.2020 - 05.2022
Office Manager/Operator/Co-Owner
Seven Autos PreOwned, LLC
07.2011 - 12.2019
Bachelor of Science - Business Administration With A Major in Accounting
West Virginia University
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