I love volunteering when I can
Michele Hay-Gregersen
Administrative Assistant
Ely,NV
Summary
Meticulous Medical Records Clerk with 29 years of Customer Service and Management history, while delivering highest quality customer service. Builds rapport with staff/co-workers, visitors,customers, and patients to foster smooth and effective department operations, no matter what line of work. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Strong management skills, keeps my brain wanting to always learn more, in turn helping me be a quick learner. Whether on my feet, or behind a desk, I put my whole heart into my job title.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work History
Medical Records Clerk
William Bee Ririe Hospital
Ely, United States
01.2022 - Current
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Input data into computer programs and filing systems.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Process mail, email, faxes, etc., daily for/from other medical facilities, law enforcement agencies, lawyers, insurance companies, etc.
- Organize, file, and restock our department.
Consumables Inventory Coordinator
Curaleaf of Ely
Ely, United States
09.2020 - 11.2021
- I was so hopeful with this job
- I truly thought I was going to be educated on this very controversial industry
- I was there on day one when it opened and I started as a Bud tender
- I actually thrived at this job
- I am great with customers and they trust me
- I received Top Sales for three months in a row and then Top Sales for the Year
- I moved up quickly to Inventory Coordinator in January
- I take care of receiving product, entering it in the system, and pricing
- We perform daily spot counts and make sure numbers are spot on
- I enjoy the challenge.
- Recorded, stored, shipped and received items according to established procedures and daily balances.
- Performed physical inventory accumulation and reconciliation and reviewed inventory item costs and extensions for inventory review.
Floor Supervisor
The Prospector Hotel and Gambling Hall
Ely, United States
04.2019 - 09.2020
- My time at The Prospector was short but I absolutely loved my position as Supervisor
- I watched the gambling floor, gave breaks out to the front desk and the cage, stocked the cage with cash, helped count cash, paid out jackpots, helped as backup for the front desk, walked the property, (including the Holiday Inn), for security, and made sure the restaurant and bar were stocked.
Assisitant Restaurant Manager
Love’s Travel Stop, Carl’s
Ely, NV
04.2017 - 03.2019
- I took the opportunity at this job to get myself my own benefits and a 401k
- This job offered a quarterly bonus and it kept me with the people
- It was fast paced, which I love
- I was able to work only one job so I could spend time with family
- I was so used to working two jobs to pay the bills before
- I was responsible for schedules, ordering the food and supplies twice a week, receiving the truck order twice a week, inventory on the product weekly, daily waste count
- Entering in the over/short on the orders and inventory
- Hiring, firing, training, running swing shift 3 days a week and running dayshift 2 days a week
- I did daily paperwork and deposits
- I also shared doing fruit prep for the store side daily.
Bank Teller
Nevada Bank and Trust
Ely, NV
02.2016 - 04.2017
- I worked here for a little over a year and truly loved it
- The customers, along with the employees were amazing
- I would have never left if it would have been a full time position with benefits
- I was responsible for keeping money balanced in my drawer, verifying customer information, and managing their money accordingly
- I did the daily mail runs, filed paperwork, and deposited checks, etc hourly.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Waitress
La Fiesta Mexican Restaurant
Ely, NV
04.2015 - 04.2017
- This was a second job that I worked while I was working at the hospital and later on Nevada Bank and Trust
- I worked 4 nights a week
- I sat customers, served them drinks and food, and took payment afterwards
- I helped with counting cash, dishes, cleaning the bar and closing paperwork
- I have a bar card, so I was able to serve alcohol at the bar or at their table.
Clinic Admitting Clerk
William Bee Ririe Hospital
Ely, NV
02.2012 - 05.2015
- During my time at the hospital, I worked in Clinic Admitting
- Arranged forms and charts for each patient.
- I also filed, ordered supplies, counted down end of shift cash drawers, and scheduling.
- Verified patient details and insurance coverage and collected co-pays.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Warehouse
Quadra FNX Mining/Geo, Ruth
Ely, NV
06.2011 - 11.2011
- This position was a temporary position, but I learned how to run a propane forklift, as well as an electric forklift
- I was responsible for putting years and years worth of paper files onto a computer so they could make room in the warehouse and get rid of the wall full of filing cabinets
- I also helped pull parts for the heavy equipment in the pit of the mine
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- This was a very fun job
Receiving Manager
Ace Hardware/Bath Lumber Co
Ely, NV
09.2001 - 06.2011
- While at Bath Lumber, I learned so much
- These guys were like family
- They watched and helped me grow to become the person I am today
- I was responsible for the receiving of products, sending products, pricing, starting sales, inventory, entering our weekly order, receiving our weekly truck with our order, checking in all of our product, changing prices, if needed, stickering product, sending it on the floor to be put out in stock, refacing shelves, managing the Housewares dept, stocking, and I also took care of the defectives
- I had to call the companies to receive credits for these defective goods
- In my 10 years, I learned every department, including paint, tools, plumbing, gardening, etc
- I could run registers and was able to help with computer and printer issues
- I made keys, helped in the basement, and ran daily reports.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
1st Assistant Manager
McDonald's Of Ely
Ely, NV
09.1994 - 08.2001
- I ran this restaurant for 6 of the 7 years that I was employed here. I was a part of the original opening team when this location was first built in 1994.
- The first owner/operator lived in Colorado and commuted a lot, so I was in charge of making sure that I opened the store each morning, and closed and locked up each night.
- I was responsible for books, bank runs, schedules, hiring/firing, ordering product and supplies, received orders, inventory weekly, sales, and discounts.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
White Pine High School
Ely, NV 08.1992 - 06.1993
Skills
Medical office administration
undefinedInterests
Active member of the White Pine Car and Bike Club
This club is a group of locals that hold fund raisers and hold an annual car show here in Ely on the 2nd weekend in August every year. Part of our proceeds go into a scholarship fund for our local High School kids. We are so proud tp be a part of something so positive and fun for our community.
Timeline
Medical Records Clerk
William Bee Ririe Hospital
01.2022 - Current
Consumables Inventory Coordinator
Curaleaf of Ely
09.2020 - 11.2021
Floor Supervisor
The Prospector Hotel and Gambling Hall
04.2019 - 09.2020
Assisitant Restaurant Manager
Love’s Travel Stop, Carl’s
04.2017 - 03.2019
Bank Teller
Nevada Bank and Trust
02.2016 - 04.2017
Waitress
La Fiesta Mexican Restaurant
04.2015 - 04.2017
Clinic Admitting Clerk
William Bee Ririe Hospital
02.2012 - 05.2015
Warehouse
Quadra FNX Mining/Geo, Ruth
06.2011 - 11.2011
Receiving Manager
Ace Hardware/Bath Lumber Co
09.2001 - 06.2011
1st Assistant Manager
McDonald's Of Ely
09.1994 - 08.2001
High School Diploma -
White Pine High School
08.1992 - 06.1993
Similar Profiles
Kendra JensenKendra Jensen
Registered Nurse at William Bee Ririe HospitalRegistered Nurse at William Bee Ririe Hospital
Irene CarneyIrene Carney
Medicaid Biller at William Bee Ririe HospitalMedicaid Biller at William Bee Ririe Hospital
Niccole BellinoNiccole Bellino
Registered Nurse at William Bee Ririe HospitalRegistered Nurse at William Bee Ririe Hospital