Michele Holcomb

• Addressed client inquiries on account statuses and recovery processes.
• Provided training and guidance to new support representatives on company policies.
• Collaborated with colleagues to enhance support workflows and boost efficiency.
• Assured compliance with company policies while delivering exceptional customer service.
• Assessed customer needs, identified issues, and implemented effective solutions.
• Participated in weekly team meetings to discuss ongoing projects and initiatives.

• Prepared and reviewed documents for accuracy prior to submission.
• Authorized wine movements and ingredient additions based on system verifications.
• Assisted department manager in investigating processing discrepancies using DV System.
• Made necessary changes to production orders during off hours as required.
• Created production orders for all facilities to maintain workflow continuity.
• Associated weight tags with production orders to streamline shipping and receiving processes.
• Conducted audits of Device Net System to ensure accurate tank temperatures.
• Performed daily tank board report audits to verify contents of winemaking tanks.

• Audits current controls and performance monitoring elements to assess effectiveness.

• Works with the QA Manager to develop, implement, monitor and manage the company's compliance with internal control requirements.

• Audits calls for accuracy, and to ensure that a company's practices conform to both internal and external standards.

• Ensured compliance to all state and federal regulations.

• Develop and monitor QA data and processes to ensure compliance with authorities and regulation commissions.

• Provide expertise regarding federal agencies including the Department of Treasury and Department of Education also the Internal Revenue Service possess clearance for all three agencies.

• Collaborate with team to provide project management objectiveness to enhance productivity and ensure timely delivery of completed projects.

• Collected and assessed latest information about ongoing work and compliance issues.
• Highlighted compliance issues for management team.
• Investigated performance to maintain employee adherence to quality and safety policies.
• Maintained quality assurance procedure documentation.
• Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.

• Located consumer by utilizing skip tracking and other strategies.
• Notified consumer of delinquent accounts with attempt to collect outstanding amounts.
• Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
• Recorded and updated consumer contact information as well as their financial status and collection efforts.
• Met demands of busy collections group by performing high volume of daily calls.
• Negotiated rates, arranged for debt repayment with consumers and entered payments into accounting system.