Michele Humphrey

• Facilitated effective communication between healthcare providers and patients to enhance engagement.
• Implemented patient outreach strategies to improve service utilization and satisfaction.
• Collaborated with cross-functional teams to streamline processes for patient care coordination.
• Call center, worked on outbound calls, inbound Customer Service and voicemails to return and coordinate scheduling for members.
• Helped to facilitate the Buddy program where I helped other new hires to shadow me on calls and answer their question, keep up communication with them with daily check ins to ensure that they are improving and meeting their goals.

• Answer customer phone calls, assist with answering questions and efficiently resolving any customer issues. • Meet with potential customers to explain all insurance options. • Collect and update customer information to ensure coverage is correct. • Assist customers in filing claims, as well as making and receiving payments. • Data entry to keep our client base up to par and run weekly reports as to clients we have communicated with, solved an issue for or new prospects we have communicated with. • Analyze financial data such as income statements and tax returns to determine affordability levels for potential buyers. • Expand new business with implementation of networking and marketing strategies and generation of sales collateral. • Maintain accurate records of customer interactions, transactions and comments in the database system. • Resolve customer complaints in a timely manner while maintaining professional attitude

• Maintained accurate records of customer interactions, transactions and comments in the database system. • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more. • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues. • Updated account information after customer calls and noted client concerns and issues. • Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels. • Provided prompt and courteous service to customers via phone, email, and chat. • Conducted regular training sessions for staff on new products, services, and customer service techniques. • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.