Michele Hurd
Kokomo,IN
Summary
Precise Accounts Receivable Manager offering strength in account reconciliation and invoice collections. Superb communicator addresses delinquent payments with tact and diplomacy. Successful in managing staff of employees processing average of $100 Million dollars monthly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Sr. Manager of AR & Transactional Services
Cardinal Logistics Management
06.1994 - Current
- Provided strong leadership to enhance team productivity and morale.
- Mentored junior staff members for skill development and career progression within the organization.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed other duties, outside the scope of AR, as requested by VP and C level employees.
Accounts Receivable Manager
Cardinal Logistics Management
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Verified discrepancies and resolved clients' billing issues
- Implemented new collection strategies that led to recovery of lost revenue.
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Established credit limits based on thorough risk assessments, minimizing potential losses.
Asset Manager
Cardinal Logistics Management
- Maintained accounting database tracking for acquisition and disposal of rolling stock (power units and trailers), office equipment, etc.
- Coordinated proper payment of all rolling stock (power units and trailers) leases each month to ensure timely and accurate payments.
Payroll Clerk
Cardinal Logistics Management
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Member Service Representative
California State Employees Credit Union #9
10.1993 - 05.1994
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
Skills
- Microsoft Word/Excel
- Microsoft Dynamics Great Plains
- AS400
- TMW
- Workplace
- Customer Service
- Ten Key Proficient
- Accounts Receivable
- Asset Management
- Personnel Management
- NC Licensed Massage & Bodywork Therapist
Additional Information
- I worked my way up starting as a payroll clerk to the position I now hold as SR Manager AR & Transactional Services. I hit deadlines and am always looking for ways to improve processes.
- I have 29 years of experience managing staff and Accounts Receivable/Collections. Thank you for your consideration.
Timeline
Sr. Manager of AR & Transactional Services
Cardinal Logistics Management
06.1994 - Current
Member Service Representative
California State Employees Credit Union #9
10.1993 - 05.1994
Accounts Receivable Manager
Cardinal Logistics Management
Asset Manager
Cardinal Logistics Management
Payroll Clerk
Cardinal Logistics Management
Similar Profiles
Tonya AdamsTonya Adams
Regional Recruiter II at Cardinal Logistics ManagementRegional Recruiter II at Cardinal Logistics Management
Jay McGeeJay McGee
Operations Supervisor at Cardinal Logistics ManagementOperations Supervisor at Cardinal Logistics Management
Jordan DeanJordan Dean
CDL Class A Driver at Cardinal Logistics ManagementCDL Class A Driver at Cardinal Logistics Management