Michele Johansson
Summary
Dedicated and goal-directed leader with experience in leadership, quality, emergency medicine, intermediate care, medical/surgical nursing, and nursing education with a focus on enhancing patient and staff safety, establishing collaborative working relationships across the organization in a multihospital level one trauma center, and leading process improvement initiatives.
Overview
13
13
years of professional experience
Work History
Patient Safety Nurse
Baystate Medical Center
11.2025 - Current
- Under the direction of the Director, Quality & Medical Management, perform a variety of tasks involving the monitoring, assessment, and analysis of quality and safety practices and the utilization of hospital resources. to optimize quality and safety throughout Baystate Medical Center. Coordinated and managed quality and safety review process to enhance patient outcomes. Collected and analyzed data to support quality improvement initiatives. Prepare formal reports for presentation. Ensured documentation was complete, accurate, and current to meet department policy and Joint Commission standards. Participated in Quality Research, Quality Measurement, and Benchmark activities as appropriate. Collaborate with Performance Improvement staff to coordinate and manage the service-line Performance Improvement process. Assure that service-line dashboards are completed and up to date. Investigate internal and external best practices, compile benchmark reports, conduct gap analysis, and report findings to service-line related to quality and safety. Act as a resource to medical, nursing, and support staff. Assist hospital staff to analyze benchmark data and quality improvement opportunities. Systematically track quality of care problems: ensure related horizontal and vertical communications occur in a highly confidential and timely manner; consistent with Medical Center policies. Validate the accuracy of assigned reports. Ensure system issues identified for Peer Review are referred and tracked for follow up.
- Administered comprehensive patient care, ensuring adherence to established protocols and safety standards.
- Collaborated with interdisciplinary teams to develop individualized care plans for diverse patient populations.
- Mentored junior nursing staff, enhancing their clinical skills and promoting best practices in patient management.
Emergency Department Nurse Manager
Baystate Wing Emergency Department
11.2022 - 11.2025
- Serve as a role model and leader to staff, behaving in a way that is consistent with Hospital values and sets a positive example. Collaborates and cooperates across departments and disciplines to solve problems and facilitate processes. Fosters open, direct communication between personnel, patients, and physicians for the betterment of patient care and the professional environment. Directed, supervised, and coordinated all nursing activities related to patient care in the unit. Enforces high patient care standards and satisfaction. Acts as a teacher and mentor to staff, helping personnel to develop global perspectives, critical thinking, and clinical skills. Ensures adequate resources through accurate forecasting and close monitoring of supplies. Monitors operating and capital expenditures, including equipment, payroll, and overtime usage. Acts as the decision maker and takes responsibility for both the successes and the failures of a unit.
- Maintained up-to-date knowledge of advances in care and resolved daily operational issues, utilizing knowledge of accreditation standards and policies to ensure excellence in patient care.
- Led emergency department operations, ensuring optimal patient flow and resource allocation.
- Developed and implemented protocols to enhance patient care quality and safety standards.
- Mentored nursing staff, fostering professional development and enhancing team collaboration.
Assistant Nurse Manager
Baystate Medical Center
03.2018 - 11.2022
- The Assistant Nurse Manager oversees the day-to-day functioning of the including staffing and scheduling, evaluating staff, and collaboration with other departments and physicians in order to ensure smooth operations and excellence in patient care. Monitored excellence in the clinical practice of nursing by integrating the mission. Monitored staff engagement by meeting set expectations for behavior and communication and held individuals accountable for their actions. Provides resources that enable the staff to do their work. Provides recognition to staff openly and frequently by creating an environment for open and honest communication and by identifying and resolving areas of conflict promptly and effectively. Created environment fostering open communication, nursing autonomy, shared responsibility, mutual respect, and teamwork, evidenced by high staff involvement in clinical nursing practice and strong staff satisfaction scores. Monitored patient care by the nursing staff and identified opportunities for education. Maintains up-to-date knowledge of advances and design in care and will follow through on issues in order to ensure the effective resolution of daily operation issues & utilize their knowledge of accreditation standards, policies & procedures for excellence in patient care including resolution of complaints. Adheres to the department budget as evidenced by the standard operating reports. Monitors utilization and ordering of supplies and equipment and assures that staff have what they need in order to care for their patients. Collaborates with the Nurse Manager regarding the schedule and payroll. Ensures personnel policies are fairly and consistently applied and promptly and effectively resolves personnel issues. Conducted performance appraisals for staff. Participates in interviewing candidates and selects staff members that are competent to fulfill their assigned responsibilities.
- Supervised daily nursing operations, ensuring compliance with hospital policies and quality standards.
- Developed and implemented staff training programs to enhance clinical skills and patient care efficiency.
- Coordinated patient care activities among multidisciplinary teams, improving collaboration and communication.
Nurse Educator
Baystate Medical Center
05.2020 - 09.2022
- Collects and assesses data and information related to education needs and other pertinent situations, including identification of trends, issues and supporting data to determine a comprehensive education program. Assesses plans, develops, implements and evaluates comprehensive education programs to meet the orientation and ongoing competency needs and professional development needs of the unit. Adheres to national education practice standards and stays abreast of and incorporates current research into nursing education practice. Developed and coordinated educational programs, including Grand Rounds, in-services, and continuing education, to support competence and professional growth of nursing staff. Develops curricula that is reflective of evidence-based practice and uses the appropriate methods of teaching to accommodate learning styles and the learning environment. Planned, developed, and evaluated preceptor program to improve orientation process and staff retention. Provides leadership to preceptors and serves as a role model through educational programs and ongoing coaching and mentoring. Serves as a facilitator to nurse residents and actively mentors and supports their growth in the profession and clinical practice. Integrated relevant research outcomes into nursing professional development through effective learning activities, fostering a culture of evidence-based practice. Supports integration of research into practice and helps develop staff members' knowledge and skills in the research process. Supports the implementation of management decisions that affect nursing practice in the clinical area. Plans educational programming for new or changing programs of care. Assists in development of clinical policies & procedures as requested. Provides guidance, resources and knowledge for professional growth of others. Mentors colleagues, other nurses, students and others as appropriate. Participates in quality performance improvement activities.
- Developed and implemented evidence-based educational programs for nursing staff.
- Facilitated training sessions on advanced clinical practices and patient care protocols.
- Assessed educational needs of nursing staff to enhance skill development and competency.
Registered Nurse Emergency
Baystate Medical Center
01.2015 - 03.2018
- The provision of nursing care to assigned patients in accordance with current BH Standards of Care. Administered and monitored patient responses to therapeutic interventions, ensuring effective treatment outcomes. Demonstrating knowledge and application of the nursing process as it relates to patients and families. Collaborated with health team members and patients/families to coordinate comprehensive care plans. Delegated and provided direct supervision to other health team members during the implementation of the patient care plan. Advocated for patients and families, facilitating communication and addressing needs within care settings. Practicing within accepted ethical and legal parameters of nursing.
- Administered patient care plans, ensuring compliance with medical protocols and standards.
- Collaborated with interdisciplinary teams to optimize patient outcomes and enhance care delivery.
- Educated patients and families on health management, promoting adherence to treatment plans.
Registered Nurse Emergency
St Mary's Hospital
05.2013 - 01.2015
- Monitored cardiac activity using advanced technology in clinical settings. Provided comprehensive care for emergency and non-emergency patients, ensuring all needs were met effectively. Head to toe assessments knowledge of normal vs. abnormal findings and reporting of abnormal findings to Charge Nurse or Physician. Critical thinking to intervene with appropriate intervention for urgent/emergent care. Care of acute and chronically ill patients. Identified and managed life-sustaining physiologic functions in unstable patients, facilitating rapid stabilization and recovery.
- Administered medications and monitored patient vital signs to ensure optimal recovery outcomes.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management and post-discharge care procedures.
Education
Master of Science - Nursing Clinical Nurse Leader
Sacred Heart University
Bachelor Degree of Science - Nursing
Sacred Heart University
Associate Degree of Science - Nursing
Northwestern Connecticut Community College
Skills
- Patient safety
- Clinical expertise
- Patient education
- Quality improvement
- Process improvements
- Clinical best practice
- Cross-functional teamwork
- Interdisciplinary collaboration
- Patient safety protocols
- Collaboration
ACHIEVEMENTS
2023 Nurse Leader Award Baystate Wing, 2022 Transformational Leaders Award Baystate Medical Center, 2020 Certified Nurse Leader, 2018 Northwest CT Community College Alumni Award/ keynote speaker for graduation, 2017 & 2018 Florence Nightingale Award for RN-BSN and RN-MSN Sacred Heart University, 2017 Pioneer Valley ENA Conference Presenting “Medication Errors”, 2016 Certified Emergency Nurse
Timeline
Patient Safety Nurse
Baystate Medical Center
11.2025 - Current
Emergency Department Nurse Manager
Baystate Wing Emergency Department
11.2022 - 11.2025
Nurse Educator
Baystate Medical Center
05.2020 - 09.2022
Assistant Nurse Manager
Baystate Medical Center
03.2018 - 11.2022
Registered Nurse Emergency
Baystate Medical Center
01.2015 - 03.2018
Registered Nurse Emergency
St Mary's Hospital
05.2013 - 01.2015
Bachelor Degree of Science - Nursing
Sacred Heart University
Associate Degree of Science - Nursing
Northwestern Connecticut Community College
Master of Science - Nursing Clinical Nurse Leader
Sacred Heart University