Tracy Noble Martinez
Fresno,CA
Summary
Organized nurse professional dedicated to maintaining high-performance and quality-driven healthcare. Well-versed in evaluating staff performance, conducting education programs and developing departmental policies and procedures. Strong communicator and collaborator with top skills in problem-solving, conflict management, and de-escalation.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Relations Manager, Patient Safety
Community Medical Centers -Fresno
Fresno, CA
03.2022 - 08.2023
- Created and implmeted a system-wide process to address formal Complaints, Grievances, and Lost Property and respond timely per CMS guidelines.
- Increased patient satisfaction scores by leveraging best
- Collaborated with clinical teams to ensure all patient needs were addressed promptly and professionally.
- Reported liabilities and risk management concerns to supervisor for review.
- Tracked long-term trends in areas such as access to care, cost of services, quality of care received.
Obsetrics Peer Review Coordinator, Medical Staff
Community Medical Centers -Fresno
Fresno, CA
12.2012 - 09.2022
- Screened all internal complaints and concerns regarding physicians and allied professionals.
- Performed chart audits as needed to validate accuracy of clinical documentation used for reporting purposes.
- Collaborated with providers and nursing leadership, and internal staff to ensure accurate documentation of care provided.
- Monitored providers on action plans to ensure compliance with voluntary performance improvement plans.
- Met regularly with Medical Staff leadership to review performance indicators and individual provider metrics.
Obstetrics Risk Manager, Patient Safety
Community Medical Centers -Fresno
Fresno, CA
09.2017 - 02.2022
- Screened, all Obstetric and Gynecological incidents for CRMC and CCMC to ensure that all hospital policies were followed and that the standard of care was met.
- Assisted department leadership with identifying, creating and implementing action plans in order to improve patient outcomes.
- Participated and assisted with hospital surveys from various governing bodies, CMS, CDPH. and Joint Commission.
- Created monthly reports for senior management on potential risk factors with non-compliance of hospital policies and inadequate standards of care.
Supervisor Antepartum High Risk
Community Medical Centers -Fresno
Fresno, CA
06.2006 - 12.2012
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Supervised staff of 30 registered nurses, 3 licensed practical nurses and 10 certified nursing assistants.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
Registered Nurse- Antepartum, Post-Partum, and Gyn
Community Medical Centers -Fresno
Fresno, CA
02.2004 - 12.2006
- Leveraged equipment and administered medications, supporting labor, delivery and care of newborns.
- Provided information, guidance and hands-on clinical care to support pregnant women.
- Guided expectant mothers through stages of pregnancy via prenatal nursing care at health clinic in coordination with obstetrician.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Monitored fetal heartbeat and length and strength of contractions to guide labor.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Registered Nurse, Labor and Delivery
Pioneers Memorial Healthcare District
Brawley, CA
02.2003 - 01.2004
- Interpreted fetal monitoring tracings and evaluated diagnostic tests to identify and assess patient's condition.
- Assessed, planned, implemented and evaluated nursing care for obstetric patients.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Registered Nurse-Pediatrics
University Medical Center, UMC
Fresno, CA
05.2002 - 12.2002
- Utilized nursing process to assess, plan, implement and evaluate care.
- Collaborated with multidisciplinary teams to provide optimal patient care.
- Documented pediatric patient care to maintain accurate and complete medical records.
Skills
- Training and Mentoring
- Problem Identification
- Critical Thinking
- Process Improvement
- Patient Safety
- Team Building
Accomplishments
- 2007 Letter of Commendation from Security Services
- 2009 Emerging Leader Development Program
- 2010 Letter of Commendation from Patient Safety
- 2022 Nurse of the Year for Innovation
- 2023 Created Nurse Peer program
Certification
- 2002- Current Registered Nurse, License number 606063
- 2021-Pulic Health Nurse certificate completion
References
References available upon request.
Timeline
Patient Relations Manager, Patient Safety
Community Medical Centers -Fresno
03.2022 - 08.2023
Obstetrics Risk Manager, Patient Safety
Community Medical Centers -Fresno
09.2017 - 02.2022
Obsetrics Peer Review Coordinator, Medical Staff
Community Medical Centers -Fresno
12.2012 - 09.2022
Supervisor Antepartum High Risk
Community Medical Centers -Fresno
06.2006 - 12.2012
Registered Nurse- Antepartum, Post-Partum, and Gyn
Community Medical Centers -Fresno
02.2004 - 12.2006
Registered Nurse, Labor and Delivery
Pioneers Memorial Healthcare District
02.2003 - 01.2004
Registered Nurse-Pediatrics
University Medical Center, UMC
05.2002 - 12.2002
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