KAREN GASIOR
Rutgers University FXB Child Health Program
Sewell,NJ
2027
years of professional experience
Detail-oriented Staff Assistant with expertise in health record management and case coordination. Skilled in organizing electronic records to enhance collaboration and operational efficiency. Strong scheduling capabilities ensure timely processing of documentation, contributing to improved child health outcomes and support of program objectives.
Work History
Manager Patient Relations/Patient Satisfaction
- Managed daily Emergency Department and inpatient rounding, partnering with patients to resolve care concerns and enhance post-discharge satisfaction survey outcomes.
- Service Recovery, Crisis De-escalation, Grievance Resolution, Conflict Management
- Tracked Managed Press Ganey patient experience assessments patient experience data hospital-wide, translating feedback trends into actionable quarterly metrics for executive leadership.
- Press Ganey
- Advocated for patient rights and needs during care
Staff Assistant
18 Years- Data Management & Record Integrity
- Managed out-of-home placement databases by logging case demographics and biological details into the HCCM (Healthcare Case Manager) monitoring system immediately upon notification of child’s removal
- Audited State medical databases weekly and quarterly to ensure 100% data integrity and compliance across local and out-of-state offices.
- Managed all medical records requests , tracking, and distributing compliance forms to providers, caseworkers, and nurses via Microsoft Teams, email, and fax.
- Built and organized secure electronic medical folders to archive vital records, s, immunizations, and healthcare records for rapid digital retrieval.
- Compiled cross-office reports in collaboration with nursing staff to prepare finalized data for mandatory quarterly administrative reviews.
- Coordinated essential healthcare assessments by collaborating with nursing teams and resource parents to ensure timely medical appointments for children in out of home placement. .
- Managed appointment logistics, pre-submitted medical records, tracked attendance, and updated state information systems.
- Distributed post-examination clinical evaluations—including mental health and final health reports—to multi-agency caseworkers and nurses to ensure immediate continuity of care.
- Generated monthly medical compliance reports for nursing staff to identify outstanding immunization, dental, vision, and developmental exams, ensuring continuity of care and compliance with health regulations.
- Office Operations
- Triaged high-volume phone and digital communications in accordance with organization guidelines, routing urgent clinical alerts to nurses and maintaining an under-24-hour response rate.
- Distributed critical medical information by routing scanned records via email to assigned nurses and caseworkers.
Education
High School Diploma
Skills
Customer service
Patient advocacy
Verbal and written communication
Complex Problem-solving
Staff training and development
Crisis intervention
Time management
Timeline
Staff Assistant
Rutgers University FXB Child Health Program
09.2008 - CurrentRead More
Manager Patient Relations/Patient Satisfaction
South Jersey Health System (Inspira)
Read More
Vineland High School
High School Diploma
Read More