Michele Johnson
Joplin,MO
Summary
Goal oriented Support Coordinator with strong problem-solving abilities and effective communication skills. Experienced in creating person-centered service plans and advocating for clients, ensuring access to vital community resources and support services.
Overview
12
12
years of professional experience
Work History
Support Coordinator
Developmental Disabilities Resource Board of JC
Joplin, Missouri
08.2024 - Current
- Coordinated support services for people with developmental disabilities.
- Assisted clients in accessing community resources and benefits.
- Developed and maintained person-centered service plans that address each client's unique needs and goals.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Provided ongoing support to families and caregivers throughout the process of obtaining and maintaining services for loved ones.
Service Manager
Texas Roadhouse
Joplin, Missouri
04.2021 - 05.2024
- Fostered teamwork and collaboration among service staff to enhance overall customer experience.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Prioritized tasks efficiently to ensure timely service and customer satisfaction.
- Resolved customer complaints in a professional manner.
Emergency Telecommunication Operator
City Of Joplin
Joplin, Missouri
06.2019 - 04.2021
- Received emergency calls and assessed urgency of situations.
- Operated communication systems to relay information to first responders.
- Provided pre-arrival instructions to callers in emergency situations.
- Monitored radio traffic for updates and additional information.
- Coordinated response efforts with police, fire, and medical personnel.
Enlisted Soldier
Army National Gaurd
Joplin, Missouri
01.2014 - 01.2020
- Displayed leadership in accomplishing assignments and learning new skills.
- Demonstrated commitment to physical fitness through regular training sessions and participation in fitness assessments.
- Displayed sound judgment when making decisions under pressure.
- Participated in community service projects, representing the military organization positively.
- Maintained equipment and conducted preventative maintenance checks.
Education
Bachelor of Science - Criminal Justice
Missouri Southern State University
Joplin, MO05-2018
Associate of Science - Law Enforcement
Missouri Southern State University
Joplin, MO05-2018
Skills
- Person-Centered planning
- Service coordination and monitoring
- Community resource navigation
- Client advocacy
- Case management
- Problem solving
- Verbal and written communication
Timeline
Support Coordinator
Developmental Disabilities Resource Board of JC
08.2024 - Current
Service Manager
Texas Roadhouse
04.2021 - 05.2024
Emergency Telecommunication Operator
City Of Joplin
06.2019 - 04.2021
Enlisted Soldier
Army National Gaurd
01.2014 - 01.2020
Bachelor of Science - Criminal Justice
Missouri Southern State University
Associate of Science - Law Enforcement
Missouri Southern State University