Stephanie Morlan
Summary
Experienced Medicaid Waiver Case Manager / Supports Coordinator with a strong background in crisis intervention, care coordination, and client advocacy. Skilled in developing person-centered service plans, ensuring regulatory compliance, and collaborating with interdisciplinary teams to improve client outcomes and quality of life.
Overview
14
14
years of professional experience
Work History
Support Coordinator
Arkansas Support Network
Springdale
02.2025 - Current
- Coordinated client services, ensuring timely access to essential resources and support.
- Developed personalized service plans based on individual client needs and preferences.
- Facilitated clear communication between clients, families, and service providers to enhance support effectiveness.
- Advocated for client rights, securing access to vital services within community frameworks.
- Promoted clients' needs and rights through community engagement.
- Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
- Trained new staff members on best practices for client support and coordination.
Medicaid Waiver Case Manager
One of a Kind Medical Services
Fort Smith
02.2024 - 02.2025
- Coordinated person-centered services for individuals with developmental disabilities, ensuring compliance with Medicaid waiver guidelines to enhance client support
- Develop, implement, and monitor individualized service plans to support client goals and independence
- Collaborated with providers, families, and care teams to streamline service delivery and improve client outcomes
- Advocated for clients by connecting them with community resources and addressing barriers to care, promoting access to necessary services
- Conduct assessments, maintain accurate documentation, and ensure timely follow-ups
- Ensure compliance with state and federal regulations and maintain audit-ready records
Medicaid Waiver Case Manager
Independence At Home
Van Buren
01.2022 - 02.2024
- Coordinated care with medical teams and families to ensure successful implementation of treatment plans
- Documented case notes daily and maintained follow-up to support effective ongoing case management
- Facilitated referrals to community-based programs and support services to enhance client access to necessary resources
Front Office Manager
Commonwell Clinic
Fort Smith
02.2021 - 01.2022
- Oversaw billing, collections, and reporting processes to ensure accuracy and compliance
- Delegated administrative tasks to streamline office workflow
- Coordinated scheduling for patients and staff to optimize appointment availability
- Managed patient records within electronic medical systems while ensuring HIPAA compliance
Director of Residential Activities
Methodist Village Assisted Living
Fort Smith
02.2019 - 02.2021
- Developed and led resident-centered programs supporting physical, emotional, and social well-being
- Established vendor partnerships to enhance activity offerings and increase community engagement
- Directed staff supervision and implemented performance evaluations to foster team development
- Collaborated with nursing staff to monitor changes in resident conditions
- Ensured compliance with ALF regulations and facilitated smooth preparation for state audits
- Managed inventory and departmental budget
Medicaid Waiver Case Manager
PRN Medical Services
Fort Smith
06.2012 - 02.2019
- Coordinated comprehensive care plans with medical teams and family members to ensure holistic support
- Provided in-home case management services to enhance quality of life for aging and disabled clients
- Conducted annual assessments and ongoing client evaluations
- Maintained detailed documentation and tracking systems to ensure compliance and facilitate timely follow-up
Skills
- Care coordination
- Medicaid compliance
- Person-Centered Planning
- Crisis Intervention
- Community Resource Coordination
- Case documentation
- Interdisciplinary teamwork
- Client Advocacy
Timeline
Support Coordinator
Arkansas Support Network
02.2025 - Current
Medicaid Waiver Case Manager
One of a Kind Medical Services
02.2024 - 02.2025
Medicaid Waiver Case Manager
Independence At Home
01.2022 - 02.2024
Front Office Manager
Commonwell Clinic
02.2021 - 01.2022
Director of Residential Activities
Methodist Village Assisted Living
02.2019 - 02.2021
Medicaid Waiver Case Manager
PRN Medical Services
06.2012 - 02.2019