Michele Jones
Eastpointe,MI
Summary
Dynamic Branch Rental Manager with extensive experience in managing branch operations and training teams. Recognized for increasing branch profitability, decreasing cost and resolving customer issues, contributing to increased satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent-A-Car
09.2023 - Current
- Managed daily branch operations, ensuring compliance with company policies and procedures.
- Oversaw vehicle inventory management, optimizing availability and minimizing downtime.
- Trained and mentored staff on customer service excellence and sales techniques.
- Implemented local marketing strategies, increasing brand awareness in the community.
- Conducted performance evaluations, driving employee engagement and career development initiatives.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through effective communication skills.
- Maintained a high-performing team through effective recruitment, training, and performance management.
Independent Life and Health Insurance Agent
United Insurance Group
01.2023 - 05.2024
- Educated clients on health insurance options, ensuring informed decision-making.
- Developed customized policy solutions to meet diverse client needs and preferences.
- Facilitated enrollment processes, enhancing customer satisfaction and retention rates.
- Analyzed client eligibility for programs, maintaining accuracy in documentation and compliance.
- Conducted regular follow-ups with clients to address concerns and provide ongoing support.
Health Insurance Sales Agent
Select Quote
06.2021 - 04.2022
- Developed personalized insurance plans based on client needs and preferences.
- Educated clients on health insurance options and policy benefits.
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Customer Service Specialist
Medical Mutual of Ohio
09.2019 - 12.2021
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
Bachelor of Science - Health Administration
Eastern Michigan University
Ypsilanti, MISkills
- Sales strategy development
- Staff training and development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking ability
- Excellent communication
- Adaptability and flexibility
- Stress tolerance
- Schedule management
Timeline
Branch Rental Manager
Enterprise Rent-A-Car
09.2023 - Current
Independent Life and Health Insurance Agent
United Insurance Group
01.2023 - 05.2024
Health Insurance Sales Agent
Select Quote
06.2021 - 04.2022
Customer Service Specialist
Medical Mutual of Ohio
09.2019 - 12.2021
Bachelor of Science - Health Administration
Eastern Michigan University