Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
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Michele Keith

Naperville,IL

Summary

Resourceful Ocean Import Specialist known for high productivity and efficient task completion. Specialize in customs regulations compliance, freight forwarding, and supply chain coordination. Excel in time management, problem-solving, and adaptability to ensure seamless import operations. Committed to leveraging communication skills and collaborative approach to contribute positively to team success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Ocean Import Specialist

CEVA Logistics Inc.
Des Plaines , IL
10.2013 - 06.2022
  • Managed all aspects of ocean imports including customs clearance and delivery.
  • Assessed charges due from customers based on freight rates and tariffs charged by carriers or brokers.
  • Performed quality control checks throughout the entire import process ensuring accuracy at every step.
  • Coordinated with clients, vendors, and other third-parties to ensure timely delivery of shipments.
  • Processed ocean import entries and ensured timely clearance of goods through customs.
  • Resolved problems related to missing paperwork or incorrect information provided by customers or suppliers.
  • Communicated effectively with customers regarding their specific needs and requirements.
  • Verified accuracy of documents such as invoices, packing lists. for compliance with customs regulations.
  • Monitored and tracked cargo movements from origin to destination using various tracking systems.
  • Filed post-entry amendments when necessary to correct discrepancies found in original entry documents.
  • Ensured that all required documents were collected prior to submitting them for Customs clearance.
  • Trained new employees

Customer Service Representative

Loyola University Medical Center
Maywood, IL
01.2011 - 10.2013
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.

Grocery Manager

Caputo's Fresh Market
Hanover Park, IL
02.2002 - 01.2011
  • Evaluated employee performance regularly and provided feedback on areas for improvement.
  • Oversaw daily operations of the store including opening and closing procedures.

  • Scheduled shifts for employees based on business needs while adhering to labor laws.
  • Assisted customers with product selection when needed or requested.
  • Managed staff of cashiers, ensuring that duties were completed in a timely manner.
  • Resolved customer complaints in a courteous and professional manner.

Education

Bachelor of Arts -

Waubonsee Community College
Sugar Grove, IL
05-2018

Bachelor of Science - Psychology

DePaul University
Chicago, IL

Skills

  • Transportation Planning
  • Freight Forwarding
  • Problem Resolution
  • Supply Chain Optimization
  • Organizational abilities

Affiliations

  • Entrepreneur-Hidden House Designs 2018-2023
  • Caregiver for an elderly Alzheimer's patient September 2022- present
  • Childcare sitter for Glen Ellyn Bible Church September 2022-May 2024
  • Personal Nanny February 2024-May 2024
  • Mother of two girls enrolled in sports and clubs

Certification

  • CPR certified

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Ocean Import Specialist

CEVA Logistics Inc.
10.2013 - 06.2022

Customer Service Representative

Loyola University Medical Center
01.2011 - 10.2013

Grocery Manager

Caputo's Fresh Market
02.2002 - 01.2011

Bachelor of Arts -

Waubonsee Community College

Bachelor of Science - Psychology

DePaul University

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Michele Keith