Yazmin Jimenez
Lawndale,CA
Summary
Dynamic Ocean Import Specialist at DHL Global Forwarding with expertise in freight forwarding and relationship building. Proven track record of enhancing customer satisfaction through timely updates and effective problem-solving. Skilled in managing complex import processes while ensuring compliance with regulations, resulting in improved operational efficiency and client loyalty.
Overview
15
15
years of professional experience
Work History
Ocean Import Specialist
DHL Global Forwarding
10.2022 - Current
- Utilized advanced software tools to monitor shipment visibility throughout the entire supply chain journey from origin to destination.
- Enhanced customer satisfaction with timely updates on shipment statuses and prompt resolution of inquiries.
- Facilitated communication between clients, carriers, customs brokers, and other parties involved in the import process.
- Processed customs declarations and maintained records of customs documents.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Prioritize invoicing, maintaining cash flow, ensure KPIs are being met.
- Checking cargo availability FCL/LCL, providing PODs once deliveries have made it, completing milestones in a timely manner.
Team Leader
Target
10.2019 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Assistant Manager
DDs Discount
08.2018 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Pollo Loco
06.2017 - 08.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Pizza Hut
07.2010 - 06.2017
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
High School Diploma -
Inglewood High School
Inglewood, CASkills
- Dangerous goods handling
- Transportation planning
- Incoterms proficiency
- Freight forwarding
- Import process knowledge
- Attention to detail
- Time management
- Problem-solving abilities
- Relationship building
Languages
Spanish
Full Professional
Timeline
Ocean Import Specialist
DHL Global Forwarding
10.2022 - Current
Team Leader
Target
10.2019 - 09.2022
Assistant Manager
DDs Discount
08.2018 - 10.2019
General Manager
Pollo Loco
06.2017 - 08.2018
General Manager
Pizza Hut
07.2010 - 06.2017
High School Diploma -
Inglewood High School
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