Michele Laezza Gramse
Amityville,NY
Summary
Experienced Billing and collection manager with over 30 years of experience in Medical field. Excellent reputation for resolving problems . I have worked with both the legal and medical aspects of Billing and have acquired much knowledge in all aspects. I have personally owned and operated 2 billing and collection companies throughout the years.
Overview
9
9
years of professional experience
Work History
Intake Specialist
Lead To The Top
Fortlauderdale, Floridia
09.2019 - 04.2020
- Answered phone calls provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Qualified clients through standard screening for all mass tort law suites.
- If qualified sent out attorney contracts via electronic signature.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma
Manager of Billing and Collections
Broadway Chiropractic And Rehabilitation
Amityville, NY
08.2013 - 06.2018
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and contracts on accounts.
- Used probing techniques to determine debtors' reasons for delinquency.
- Improved operations through consistent hard work and dedication
Billing and Collections Manager
ChirocareChiropractic
Massapequa Park, NY
11.2009 - 12.2012
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payments and applied to customer balances.
- Established procedures for collection of past due amounts.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Oversaw daily posting of payments to customer accounts
- Researched accounts and completed due diligence to resolve collection problems
- Posted receipts to appropriate general ledger accounts
Education
High School Diploma -
John F Kennedy High School
Bellmore, NY06.1986
Skills
- Case Management
- Money Management Assistance
- Implementing Client Care Plans
- Electronic Medical Record Software
- Client Needs Assessments
- Attention to Detail
- Collaboration and Teamwork
- Relationship Building
- Verbal and Written Communication
- Report Preparation
- Maintaining Client Records
- Issue Reporting
- Data Confidentiality
- Case File Management
- Statistical and Data Analysis
- Problem Solving
- Medical Records Review
- Eligibility Requirements
- Scheduling and Appointment Setting
- Intake assessment
- Eligibility review
Timeline
Intake Specialist
Lead To The Top
09.2019 - 04.2020
Manager of Billing and Collections
Broadway Chiropractic And Rehabilitation
08.2013 - 06.2018
Billing and Collections Manager
ChirocareChiropractic
11.2009 - 12.2012
High School Diploma -
John F Kennedy High School