Michele Lee

Part Time 27 hrs/week

Supervisor: Randy Holt

• Issuing tools, equipment, and games to authorized customers and patrons.
• Verifying customer identification, collecting fees as necessary, and accurately completing required documentation.
• Receiving returned items, conducting inspections to identify obvious damage and missing parts, and processing returns accordingly.
• Regularly checking inventories and supplies to ensure availability and ordering replenishments when necessary.
• Assisting in organization and scheduling of court, lane, and equipment usage for patrons in recreation facility.
• Participating in and directing games and social events to facilitate vibrant and engaging atmosphere.
• Maintaining cleanliness and tidiness of designated work areas, promoting safe and inviting environment.
• Providing comprehensive facility and program information to patrons, addressing their inquiries and assisting with their needs.
• Offering assistance with simple repair and maintenance tasks as required.
• Undertaking other duties as assigned by supervisory team.
• Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.

Achievements:

• Efficiently managed issuance of equipment, tools, and games, ensuring smooth process for customers and patrons.
• Contributed to enhanced revenue generation by accurately collecting fees when necessary.
• Conducted thorough inspections of returned items, reducing risk of damaged or incomplete equipment in circulation.
• Ensured availability of necessary supplies and equipment by regularly checking inventories and promptly replenishing items as needed.
• Coordinated court, lane, and equipment schedules, optimizing usage and ensuring fair distribution of resources among patrons.
• Fostered inclusive and engaging atmosphere by directing games and social events within facility.
• Demonstrated commitment to cleanliness and safety by maintaining tidy work areas.
• Provided valuable information and assistance to patrons, enhancing their overall experience at recreation facility.
• Assisted with repair and maintenance tasks, contributing to facility's operational efficiency.

Full Time 40 hrs per week

Supervisor: Stephanie

• Warmly greeted customers upon entering store and promptly attended to their needs.
• Cultivated strong relationships with customers to promote repeat business and enhance brand loyalty.
• Operated cash register with exceptional accuracy, processing cash, check, and credit card transactions efficiently.
• Demonstrated flexibility in scheduling by working extra shifts and adapting to meet business demands.
• Assisted customers in completing their purchases, locating items, and enrolling in reward programs.
• Restocked and organized merchandise in front lanes to ensure appealing sales floor.
• Facilitated customer returns, refunds, and resolved transaction-related issues in timely manner.
• Addressed customer inquiries regarding store policies and promptly resolved concerns.
• Actively upsold additional products and services to customers, contributing to increased revenue.
• Utilized POS system for order entry, payment processing, and issuing receipts.
• Maintained balanced and accurate cash drawer throughout shifts.
• Expertly facilitated credit card approvals, including J.C. Penney credit card applications.
• Collaborated with colleagues to uphold clean and organized store environment.

Achievements:

• Consistently provided excellent customer service by promptly greeting customers, addressing inquiries, and efficiently resolving issues.
• Played key role in facilitating credit card approvals, enhancing customer engagement and loyalty.
• Contributed to overall visual appeal of sales floor by actively participating in merchandising and restocking efforts.
• Collaborated effectively with team members to ensure clean and organized store environment, fostering positive shopping experience for customers.

Full Time 40 hrs per week

Supervisor: Melissa Miller

• Facilitated one-on-one and small group instruction to enhance reading, writing, and math skills of 2nd-grade students.
• Developed and implemented individualized lesson plans tailored to student needs and monitored progress.
• Utilized evidence-based teaching strategies to boost reading fluency, comprehension, and mathematical proficiency, including addition, subtraction, multiplication, and division.
• Conducted phonics studies to improve students' decoding abilities.
• Provided support to Pre K and 1st-grade classes as required.
• Assisted in ensuring student safety and supervision during recess and lunch.
• Assessed reading comprehension and vocabulary levels of students and held group and individual reading discussions to gauge progress.
• Fostered reading interest by encouraging independent reading.
• Maintained detailed records of student progress and attendance.
• Diagnosed student needs and monitored progress using listening and questioning techniques.
• Actively participated in training sessions to enhance tutoring skills and cultural competence.
• Administered constructive feedback to students using positive reinforcement techniques.
• Collaborated with teachers to reinforce students' learning strategies in classroom.
• Supported data collection efforts, ensuring accuracy and timeliness.
• Ensured confidentiality of student information and upheld professional conduct.
• Promoted school and district mission and vision statements.
• Engaged in continual professional development.
• Assisted with various student activities, including hall, bus, lunch duty, and on-site/off-site events to maintain safe learning environment.

Achievements:

• Successfully improved reading skills of 20+ students, resulting in 15% increase in reading comprehension scores.
• Enhanced math proficiency in 15+ students, leading to 10% improvement in math assessment scores.
• Adapted to virtual learning environments during COVID-19 pandemic, facilitating remote instruction for 2nd-grade students on two separate occasions, maintaining 95% attendance rate.
• Implemented rigorous cleaning duties for COVID-19 safety protocols, ensuring cleanliness and safety of learning environment.
• Demonstrated exceptional adaptability by seamlessly transitioning between in-person and virtual learning modes, maintaining high-quality instruction and student engagement.

Full Time 45+ hours per week

Supervisor: Brian Arscott

• Managed team of 15+ associates across three retail locations, achieving and exceeding sales targets, KPIs, and conversion rates.
• Developed and executed strategies to drive business growth, increase profitability, and enhance customer experience.
• Maintained inventory accuracy, managed stock levels, and oversaw replenishment processes.
• Analyzed sales data to identify trends and opportunities for improvement.
• Ensured compliance with company policies, procedures, and health and safety regulations.
• Cultivated strong relationships with customers, vendors, and stakeholders.
• Oversaw staffing levels and scheduling to optimize resource utilization.
• Provided coaching, training, and development opportunities to associates.
• Conducted regular performance evaluations and offered constructive feedback to support professional growth.
• Participated in recruiting, screening, and selecting candidates.
• Implemented COVID-19 safety protocols, including cleaning and sanitation measures, to protect staff and customers.
• Adapted to changing circumstances by transitioning between in-person and virtual management as required.

Achievements:

• Managed stores across multiple locations, achieving 20% increase in annual revenue.
• Successfully reduced shrinkage by 10% through effective inventory control and security measures.
• Improved sales processes and tracking by implementing new point of sale (POS) system.
• Maintained 95% customer satisfaction rating through coaching and training of sales associates.
• Oversaw budget, consistently preventing overages and ensuring financial sustainability.
• Facilitated professional development for team members, promoting knowledgeable candidates into leadership roles.
• Led team that brought in $2 million in annual revenue.
• Adapted to virtual management when necessary, ensuring business continuity during changing circumstances.

Full Time 40 hrs per week

Supervisor: Jeremiah Rodriguez

• Utilized internal software for processing reservations, check-ins, and check-outs.
• Developed comprehensive knowledge of surrounding area to provide guests with information about dining options, entertainment, and shopping activities.
• Warmly greeted visitors and customers upon arrival, offered assistance, and promptly addressed questions to establish rapport and ensure guest satisfaction.
• Calculated billing and accurately posted charges to room accounts, reviewing charges with guests during check-out.
• Managed over 250 reservations via phone, in person, and through computer systems, providing guests with confirmation details.
• Collected room deposits, fees, and payments, maintaining precise financial records.
• Educated guests about hotel security features and instructed them on safety protocols and procedures.
• Verified guest information and payment methods to prevent fraud.
• Efficiently handled multi-line phone system, demonstrating friendly and enthusiastic phone demeanor.
• Responded promptly to room requests and inquiries received through establishment's website, email, or phone.
• Collaborated with housekeeping, dining, valet, and maintenance staff to address guest requests and resolve any complaints.
• Managed mail, packages, and documents on behalf of guests, ensuring accurate receipt and arranging for pickup or delivery.
• Provided guests with information and directions to nearby attractions, such as casino, gift shop, and dining areas.
• Issued room keys to guests upon check-in and offered guidance on proper usage.
• Delivered exceptional service by making reservations at external venues and arranging tours for guests.
• Oversaw fast-paced front desk operations and promptly attended to guests' needs in busy hotel environment.
• Resolved service-related issues and documented actions in system.
• Conducted regular inspections of lobby, bathrooms, and common areas near front desk for cleanliness, taking corrective actions as needed.
• Reported facility and room maintenance issues to appropriate personnel for immediate resolution.
• Maintained accurate account balances and generated daily reports to verify financial totals.

Achievements:

• Achieved high guest satisfaction ratings through exceptional customer service and prompt issue resolution.
• Successfully handled significant volume of reservations and check-in/check-out processes, contributing to smooth operation of hotel
• Demonstrated strong attention to detail and financial accuracy in billing and accounting processes.
• Built positive relationships with guests by providing valuable information about local attractions and services.
• Maintained clean and organized front desk area, ensuring welcoming and professional atmosphere for guests.

Full Time 45+ hours per week

Supervisor: Keyosha Davis

• Successfully managed all facets of store operations, encompassing sales, merchandising, inventory management, and customer service.
• Implemented effective sales strategies that led to year-over-year increases in sales revenue.
• Conducted regular training sessions to ensure employees were well-versed in product knowledge, sales techniques, and customer service best practices.
• Maintained high level of customer satisfaction by addressing customer complaints and ensuring all customer needs were met.
• Oversaw recruitment, hiring, and training of new employees, resulting in high-performing team that consistently exceeded sales goals.
• Monitored store performance metrics and enacted appropriate corrective actions to enhance performance.

Assistant Store Manager (Battle Creek, Michigan):

• Supported store manager in all aspects of store operations, including sales, merchandising, inventory management, and customer service.
• Coordinated with other departments to ensure compliance with store policies and procedures.
• Conducted regular employee training sessions to enhance product knowledge, sales techniques, and customer service skills.
• Assisted in recruitment, hiring, and training of new employees.
• Assumed responsibilities of store manager in their absence.

Achievements:

• Developed and implemented effective sales strategies that resulted in consistent year-over-year increases in sales revenue.
• Established highly motivated and well-trained team that consistently exceeded sales targets.
• Maintained high level of customer satisfaction by addressing customer complaints promptly and effectively.
• Successfully managed store performance metrics and initiated corrective actions to improve performance.
• Implemented inventory control measures, including daily cycle counts and regular audits, to ensure accurate stock levels.
• Enforced internal policies to ensure responsiveness to customer demands.
• Administered annual budget with cost controls, preventing overages, minimizing expenses, and supporting sustainability objectives.
• Supervised and effectively trained 15 employees, reducing process lags and increasing productivity.
• Promoted business strategy by implementing improvements based on guest feedback.