Michele L. Goins
Summary
Proven leader with over ten years in airport shuttle operations, managing a team of 220 employees and overseeing the transport of over 7 million passengers annually. Enhanced safety compliance and operational efficiency through strategic planning and adherence to DOT regulations. Expertise in fostering a collaborative environment focused on delivering high-quality service.
Overview
19
19
years of professional experience
Work History
General Manager
ABM Aviation
Denver
05.2022 - Current
- Oversaw shuttle bus operations at Denver International Airport, managing 220 employees and 82 CNG buses across 9 fixed routes to ensure safe and efficient transportation for over 7 million passengers annually (preCOVID).
- Direct oversight of employee and public shuttle bus operations consisting of 220 employees, 82 CNG buses, 9-fixed routes, transporting over 7 million passengers annually (preCOVID)
- Directed and led branch operations, facilitating communication between regional and corporate management to foster a collaborative work environment focused on client needs and high-quality service delivery.
- Supported Regional Manager in special projects and management responsibilities, enhancing operational effectiveness.
Assistant Manager
ABM Aviation
Los Angeles
02.2020 - 05.2022
- Assistant Manager at Los Angeles International Airport. Direct oversight of employee shuttle bus operations consisting of 175 employees, 52 CNG buses, 3-fixed routes, transporting over 4 million passengers annually (preCOVID).
- Direct oversight of employee shuttle bus operations consisting of 175 employees, 52 CNG buses, 3-fixed routes, transporting over 4 million passengers annually (preCOVID)
- Instrumental in passing most recent CHP DOT Audit of Operations at LAX
- Oversaw LAWA’s electrification bus changeout, coordinating necessary infrastructure to support transition to EV buses.
- Provide direction and leadership within the branch. Act as a communications interface between regional and corporate management and the branch, creating a positive work environment in which employees understand the client’s needs and operate as a team to provide a consistently high quality of service to both client and customer.
- Monitored financial performance of location, collaborating with General Manager to develop and manage budgets, analyze data, and propose operational improvements. Reported on new account prospects and competitive activity to regional management and coordinated procurement processes with clients and vendors.
- Managed employee performance evaluations and development plans, providing coaching and training to maximize potential. Addressed performance issues effectively, ensuring compliance with legal and company policies.
- Build and maintain a productive working relationship with union representatives within the branch. Communicate effectively on the Company’s behalf in handling first line grievance activity. Work proactively to avoid or minimize grievance activity by training and developing the management skills of individual garage managers, ensuring their ability to develop positive work environments within each garage.
- Implement procedures set forth in the company’s Injury and Illness Prevention Program in compliance with federal and state OSHA laws to ensure a safe workplace by training employees on safe working habits, conducting periodic onsite safety checks, investigating reports of safety hazards within 24 hours of notice, and taking actions to correct hazards in a timely manner.
Manager / Supervisor
07.2014 - 02.2020
- Monitoring driver’s productivity and providing constructive feedback.
- Organizing workflow and coordinating lunch and breaks (timely manner for the efficient flow of the operation) for the employees.
- Scheduling work hours and shifts.
- Receive complaints and resolve problems. Pass on information from upper management to employees.
Bus Driver
Servisair
Los Angeles
04.2010 - 07.2014
- Ensure the safety and appropriate functioning of equipment before loading and unloading passengers at designated stops.
- Comply with traffic laws (FMCSRs’) and follow established traffic and transportation procedures while always offering high quality customer service.
- Bus Driver at Los Angeles International Airport. Ensure the safety and appropriate functioning of equipment before loading and unloading passengers at designated stops.
Legal Secretary
Law Office of Seymour I Cohen
07.2007 - 07.2010
- Liaised with Clients and Legal Professionals to discuss case details.
- Completed Case research utilizing various databases including LexisNexis and Westlaw.
- Conducted Client interviews and Client intake services.
- Interpreted and relayed legal information in a clear format for clients.
- Corresponded daily with Clients, Insurance Adjusters, Doctors and Attorneys.
- Composed and typed routine correspondence.
- Drafted various court documents, invoices and enclosures.
- Trained new employees regarding office procedures and job responsibilities.
- Organized legal memorandums and client correspondence.
- Issued subpoenas for all necessary records in preparation for trials.
- Directed incoming calls to appropriate staff members.
- Opened new claim files.
- Processed an average of 100 invoices per month.
- Routinely collected funds and deposited bank deposits daily.
Education
Associate of Arts Degree - General Education
Compton Community College
Compton, USA01-1999
Senior - Sociology/Theater
California State University Dominguez Hills
Carson, USASkills
- CDL license with passenger endorsement
- Employee management
- Safety compliance
- Operational oversight
- Performance evaluation
- Staff training
- Team leadership
- Conflict resolution
- Employee scheduling
- DOT compliance expertise
- Customer orientation
- Strategic thinking
- Problem solving
- Team collaboration
Languages
English
Native/ Bilingual
Timeline
General Manager
ABM Aviation
05.2022 - Current
Assistant Manager
ABM Aviation
02.2020 - 05.2022
Manager / Supervisor
07.2014 - 02.2020
Bus Driver
Servisair
04.2010 - 07.2014
Legal Secretary
Law Office of Seymour I Cohen
07.2007 - 07.2010
Associate of Arts Degree - General Education
Compton Community College
Senior - Sociology/Theater
California State University Dominguez Hills