Michele L. Jerue
Saint Paul,MN
Summary
To give 100% to my work duties, and to meet the needs of my co-workers and customers efficiently and to the best of my abilities at all times.
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Diligent CSR with solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
36
36
years of professional experience
Work History
Records Specialist SPPD/Call Center Customer Service Representative
City of Saint Paul
Saint Paul, MN
02.2020 - Current
- Customer Service Solid Waste and Recycling
- Managed electronic filing systems to ensure accurate record retrieval and compliance.
- Coordinated data entry processes, improving efficiency in document management workflows.
- Developed training materials for new staff on records management best practices.
- Led initiatives to streamline record-keeping procedures, enhancing overall operational efficiency.
Server
Bennett's Chop and Railhouse
01.2019 - Current
Call Center Representative Lead and Trainer
Healtheast Hospitals and Clinic
01.2012 - 01.2018
- Initial start up of the call center
- Scheduling patients appointments
- Physician schedule templating
- Specialty scheduling
- Training new employees
Customer Service and Neuro Surgery Scheduler
Regions Hospital
01.2008 - 01.2012
- Creating physicians schedules.
- Scheduling Surgery for Physicians
- Patient Registrations
- Checking Patients for appointments.
Administrative Assistant/ Credentialing Coordinator
Associated Anesthesiologists PA St. Paul, MN
St. Paul, MN
01.2004 - 01.2008
- Assisting administration in the recruiting and hiring of new physicians and CRNA'S.
- Completing credentialing applications for outside customers, ie: hospitals and other healthcare facilities.
- Assisting providers , with the completion of there credentialing and billing materials.
- Setting up pagers and working with paging company during the initial and ongoing billing process.
- Assist in preparation of regulatory site visits by the State of Minnesota licensing and regulatory boards.
- Administrative assistance, assisted administrators with phone calls and employee related issues.
Credentialing Technician
Health Partners/ Regions Hospital Minneapolis, MN
Minneapolis, MN
01.2001 - 01.2004
- Initial credentialing Regions Hospital
- Review Provider applications applying Regions Hospital Criteria and procedures in accordance with requirements.
- Verifying information , work history, schooling, internships, residencies and fellowships for all providers.
- Collect and evaluate appropriate documentation (including verification of licensure, DEA,malpractice history , work history, certifications and board sanctions or restrictions.)
- Analyze documentation to make sure it meets the bylaws and requirements of Regions Hospital.
- Work independently with physicians, hospitals, and other outside sources.
- Support credentialing committees.
- Organize work to process items in a timely accurate manner.
- Participated in activities to develop and improve materials, policies and procedures.
- Identify barriers to efficiently obtain credentialing materials, develop and implement plans to remove these barriers.
- Assist in preparation for regulatory site visits such as NCQA, JCAHO and MDH.
- Maintain strict confidentiality of credentialing information according to HIPPA standards.
Senior Claims Examiner
HealthPartners/Claims Division Minneapolis, MN
Minneapolis, MN
01.1996 - 01.2000
- Paying claims in an accurate timely manner , within a time frame of 30 days or less.
- Knowledge of many different insurance packages, and benefits of our customers
- Answering billing related questions for customers.
- Ensuring that providers where using correct ICD9 codes on billing forms.
- Provider education on proper billing procedures and codes.
Receptionist, Information Specialist, Transfer Clerk
HealthPartners/St. Paul Clinic Saint Paul, MN
Saint Paul, MN
01.1990 - 01.1996
- Scheduling appointments for patients.
- Providing patients and providers, the utmost customer service.
- Efficiently answering or referring questions asked by patients and providers.
- Being compassionate to the needs of the my patients, co-workers, and physicians.
- Physician and nursing schedules.
- Requesting files for referral patients, so physicians would have accurate information at the time of the patients visit to our clinic.
Education
Hillside Elementary
Cottage Grove, MN01-1983
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Park Sr. High school
Cottage Grove, MN01-1989
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Oltman Jr. High school
Saint Paul Park, MN01-1985
Skills
- Legal requirements
- Audit preparation
- Document scanning
- Compliance monitoring
- Electronic filing systems
Interests
Computers, Golf, Sports, Cooking
Special Achievements
- Participated on the committee for Rewarding Employees for a Job Well Done.
- United Way Coordinated Campaign.
- Pilot Program for Claims, new system.
- JEPS Testing 100%.
- Medical Terminology 98%.
Timeline
Records Specialist SPPD/Call Center Customer Service Representative
City of Saint Paul
02.2020 - Current
Server
Bennett's Chop and Railhouse
01.2019 - Current
Call Center Representative Lead and Trainer
Healtheast Hospitals and Clinic
01.2012 - 01.2018
Customer Service and Neuro Surgery Scheduler
Regions Hospital
01.2008 - 01.2012
Administrative Assistant/ Credentialing Coordinator
Associated Anesthesiologists PA St. Paul, MN
01.2004 - 01.2008
Credentialing Technician
Health Partners/ Regions Hospital Minneapolis, MN
01.2001 - 01.2004
Senior Claims Examiner
HealthPartners/Claims Division Minneapolis, MN
01.1996 - 01.2000
Receptionist, Information Specialist, Transfer Clerk
HealthPartners/St. Paul Clinic Saint Paul, MN
01.1990 - 01.1996
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Park Sr. High school
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Oltman Jr. High school
Hillside Elementary