Michele Llamas
Dickinson
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick CMS, Remote
Dickinson
10.2022 - Current
- Reviewing unpaid leave of absence claims for Walmart associates
- Placing phone calls to associates regarding medical documents and decisions
- Ensure claims are processed within a timely manner
- Assisting the department to ensure all deadlines are met per policies and procedures
- Guiding new hires with any questions or concerns
- Resolving problems with associates via phone regarding medical documentation for claim approval
Janitorial
Self Employed Services
Dickinson
09.2018 - 10.2022
- Scheduling clients
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- GPS handling
- Maintained required records of work hours, budgets and payrolls.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Monitored company inventory to keep stock levels and databases updated.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
House Maid
Maid Brigade
Deer Park
10.2017 - 06.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Engaged positively with residents while cleaning apartments, houses and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Charted mileage, commute to residents while handling gps.
- Maintained 2-4 houses and or homes per day
In-Home Caregiver
Visiting Angels
Webster
01.2013 - 10.2017
- Provided one on one care
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life and remained vigilant for negative side effects.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Education
Diploma - Medical Assisting
REMINGTON COLLEGE - Southeast Campus
Webster TexasHigh School Diploma -
Dickinson High School
Dickinson, TXSkills
- Excellent Communication
- Active Listening
- Dependable and Responsible
- Flexible and Adaptable
- Self-Motivated
- Multitasking Abilities
- Janitorial knowledge
- Direct Patient Care
- Patient Assessments
- Verbal and written communication skills
- Result driven
Personal Information
Title: Customer Service
Timeline
Leave of Absence Coordinator
Sedgwick CMS, Remote
10.2022 - Current
Janitorial
Self Employed Services
09.2018 - 10.2022
House Maid
Maid Brigade
10.2017 - 06.2018
In-Home Caregiver
Visiting Angels
01.2013 - 10.2017
Diploma - Medical Assisting
REMINGTON COLLEGE - Southeast Campus
High School Diploma -
Dickinson High School