Michele Love
Marietta,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Seasoned Advisor with background in providing strategic guidance and solutions. Known for strong problem-solving skills, decision-making abilities, and effective communication. Demonstrated history of advising clients on optimizing business processes and improving overall performance. Committed to making a significant impact by helping organizations meet their goals and objectives through insightful advisement.
Overview
25
25
years of professional experience
Work History
Med Advisor
SCAN Health Plan
Long Beach, California
08.2005 - 08.2025
- Assisted members in person and over the phone with inquiries regarding their health plan and benefits.
- Contacted providers' offices, as well as pharmacies, to assist members with their healthcare services.
- Maintained accurate records of member communications and interactions.
- Collaborated with team to ensure compliance with health regulations.
- Provided peer-to-peer coaching.
- Participated in training sessions to enhance knowledge of health services.
- Assisted members with medication management and adherence.
Sales Associate
Sears
Carson, California
05.2000 - 06.2005
- Assisted customers with product selection and provided product knowledge.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing merchandise displays and stock.
- Trained new associates on store policies and procedures.
- Resolved customer inquiries and issues promptly and effectively.
- Monitored inventory levels and communicated restocking needs to management.
- Engaged customers in a friendly manner to foster a welcoming atmosphere.
Education
High School Diploma -
Gardena High School
Gardena, CA06-1998
Some College (No Degree) - Journalism and Early Childhood Development
El Camino College
Torrance, CACustom
Lead customer service training for my team as well as selected as the leader for team building and moral .
Timeline
Med Advisor
SCAN Health Plan
08.2005 - 08.2025
Sales Associate
Sears
05.2000 - 06.2005
High School Diploma -
Gardena High School
Some College (No Degree) - Journalism and Early Childhood Development
El Camino College
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