Michele Manning
Spring
Summary
Empathetic and reliable Personal Support Worker with a strong background in care planning and safety monitoring. Known for fostering client independence and enhancing quality of life through effective problem solving and compassionate care.
Overview
32
32
years of professional experience
Work History
Personal Care Aide/PSW
Acces$ Illinois For Independent Living Financial I
7820 Graphics Dr. suite 200 Tinley Park IL 60477
12.2019 - 10.2025
- Assisted clients with daily living activities and personal hygiene routines.
- Provided companionship and emotional support to improve client well-being.
- Managed medication schedules and ensured compliance with healthcare plans.
- Coordinated transportation for clients to medical appointments and community events.
- Maintained accurate records of client progress and care activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged clients to participate in recreational activities such as reading books or playing board games.
- Participated in team meetings to discuss client progress and plan for future goals and objectives related to care needs.
- Maintained detailed records of services performed on clients.
Personal Support Aide
Access Financial Management services
Scranton
01.2019 - 10.2025
- Supported clients emotionally, fostering a trusting and respectful relationship.
- Developed strong relationships with clients based on trust and respect.
- Scheduled medical appointments for clients and accompanied them to enhance access to healthcare.
- Collaborated with healthcare team members regarding the development of individualized care plans for each client.
- Encouraged client independence by guiding self-care tasks to foster confidence and autonomy.
- Gave medication reminders to clients according to physician instructions.
- Facilitated recreational activities to promote clients' physical and mental well-being, enhancing overall quality of life.
customers service
Walmart
Jerseyville
04.2017 - 01.2025
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and answered questions to boost satisfaction.
- Engaged customers in conversation using effective interpersonal skills to foster positive relationships.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier Assistant
Cato's Fashion
8100 Denmark Road Chalotte
09.2016 - 09.2019
- Assisted customers with product selection and fitting room inquiries.
- Organized merchandise displays to enhance shopping experience.
- Maintained cleanliness and orderliness of the sales floor.
- Processed customer returns and exchanges promptly, enhancing customer satisfaction.
- Collaborated with team members to manage inventory levels effectively.
- Delivered outstanding customer service, fostering loyalty and repeat business.
- Supported promotional events by setting up displays and signage.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Provided customers with receipts, refunds, and credits to ensure smooth transactions.
- Provided accurate cash register operations, including accepting payments and providing change.
- Interacted politely with customers to promote quality service during checkout.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Responded to customer inquiries about product locations, pricing, and usage to enhance shopping experience.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Resolved customer complaints regarding sales and service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Backed up cashiers ringing up a large number of customers by bagging products.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Collected and organized carts and baskets at entryways to maintain store cleanliness.
- Assisted with pricing merchandise for sale in store.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers, improving team efficiency and knowledge retention.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Senior Customer Service Manager
Bed Bath & Beyond
Houston
06.1993 - 10.2009
- Led customer service team to enhance service delivery and satisfaction.
- Managed customer inquiries through various channels to ensure timely responses.
- Oversaw performance metrics to evaluate service quality and staff effectiveness.
- Implemented strategies to streamline operations and enhance team efficiency.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Mitigated escalated issues to drive customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established rapport with customers, managers and customer service team to foster collaborative work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Conducted training and facilitated staff development to address process lags.
- Interviewed, hired and trained staff to meet company objectives.
- Managed correspondence, tracked activity and leveraged data communications to enhance traceability.
- Evaluated and authenticated returns, exchanges and voids.
Education
Lewis And Clark Community College
Godfrey, IL06-2018
Skills
- Personal hygiene assistance
- Medication management
- Safety monitoring
- Care planning
- Case management
- First aid and safety
- Transportation coordination
- Autism support
- Nutrition
- Problem solving
- Time management
- Conflict resolution
- Patient relationship building
Timeline
Personal Care Aide/PSW
Acces$ Illinois For Independent Living Financial I
12.2019 - 10.2025
Personal Support Aide
Access Financial Management services
01.2019 - 10.2025
customers service
Walmart
04.2017 - 01.2025
Cashier Assistant
Cato's Fashion
09.2016 - 09.2019
Senior Customer Service Manager
Bed Bath & Beyond
06.1993 - 10.2009
Lewis And Clark Community College