Michele Martin
425 W Grant St ,OH
Summary
Dynamic cosmetic specialist with a proven track record at Lancôme, excelling in customer relations and analytical thinking. Successfully developed marketing strategies that enhanced brand engagement and drove sales. Adept at problem-solving and inventory management, ensuring optimal product availability and a superior customer experience.
Overview
2020
2020
years of professional experience
Work History
Freelance Cosmetic Specialist
Lancôme / It Cosmetics
Stow, OH Ulta
- Assisted in developing marketing strategies for product launches and promotions.
- Collaborated with cross-functional teams to enhance customer experience and brand engagement.
- Conducted market research to identify trends and inform product development decisions.
- Managed inventory levels to ensure timely product availability and minimize stockouts.
Cosmetic Counter Manager
Dillard's
Summit Mall Akron Oh
07.1996 - 02.2020
- Trained and mentored new staff on product knowledge and sales techniques, enhancing team performance.
- Developed promotional strategies to increase sales and attract customers, resulting in improved foot traffic.
- Oversaw inventory management, including stock replenishment and product organization, for efficient operations.
Cosmetics Sales Associate
Macys Clinique
Summit Mall Akron Oh
07.1996 - 2012
- Assisted customers in selecting cosmetics tailored to individual needs and preferences.
- Demonstrated product knowledge by effectively communicating features and benefits of various cosmetics.
- Maintained a clean and organized sales floor, ensuring products were visually appealing and accessible.
- Processed transactions accurately while providing exceptional customer service during high-volume periods.
Education
Cosmology
Gerber Beauty School
Canton, OH05.1985
High School Diploma -
Stow High School
Stow Oh06.1976
Skills
Customer relations
Expert problem solving
Analytical thinking
Documentation management
Timeline
Cosmetic Counter Manager
Dillard's
07.1996 - 02.2020
Cosmetics Sales Associate
Macys Clinique
07.1996 - 2012
Freelance Cosmetic Specialist
Lancôme / It Cosmetics
Cosmology
Gerber Beauty School
High School Diploma -
Stow High School