Michele McDaniel
Flossmoor,IL
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
43
43
years of professional experience
Work History
Acting Housing Counselor
Total Resource Community Development Organization
03.2022 - 03.2023
- Coordinated with local government to provide resources to clients.
- Facilitated outreach activities to build community awareness.
- Assisted clients in achieving homeownership by guiding them through the home buying process.
- Conducted thorough assessments of client eligibility for various housing assistance programs, ensuring accurate placement and appropriate support.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Continuously updated professional knowledge by attending industry conferences and participating in relevant training opportunities to better serve clients'' needs.
Salesperson
United States Post Office
03.1994 - 02.2017
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Solved customer challenges by offering relevant products and services.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Kept detailed records of daily activities through online customer database.
Property Manager
East Lake Management
08.1980 - 03.1994
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Maintained sufficient number of units market-ready for lease.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
Education
Associate of Arts - Business Administration
University of Akron
Akron, OH01.1972
Skills
- Property Management
Application Processes
Document Management
Maintenance knowledge
Staff Management
- Tenant relations
Eligibility Requirements
Data Confidentiality
Affordable housing
Supportive Counseling Techniques
Maintaining Client Records
- Customer Relationship Building
Prospecting skills
Cold-calling
Sales Presentations
Timeline
Acting Housing Counselor
Total Resource Community Development Organization
03.2022 - 03.2023
Salesperson
United States Post Office
03.1994 - 02.2017
Property Manager
East Lake Management
08.1980 - 03.1994
Associate of Arts - Business Administration
University of Akron
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