My daily interests include gardening in my backyard, keeping 10 chickens and playing with my adorable bunny, Mushroom I love to get out in nature with good weather And I love attending theater art programs whenever possible
Michele McManamy
Beaverton
Summary
Results-driven professional with expertise in tenant relations, lease administration, and property management. Proven ability to coordinate teams for operational efficiency while adapting to evolving needs. Strong problem solver with a proactive approach to enhancing guest experiences. Additional background in theater arts and entertainment, fostering exceptional communication skills.
Overview
17
17
years of professional experience
Work History
Assistant Property Manager
Rental Management Services
Portland, OR
06.2017 - Current
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Executed property inspections, identifying maintenance needs and coordinating timely resolutions.
- Coordinated tenant communications to address concerns and enhance satisfaction levels.
- Developed marketing strategies to attract prospective tenants, improving occupancy rates.
- Oversaw financial reporting processes, maintaining accurate records of income and expenses.
- Implemented process improvements that streamlined maintenance request handling, reducing response times.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant. Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding the community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with the legal department on eviction proceedings when necessary; followed proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
Assistant Property Manager
Tandem Property Management
Hillsboro, OR
06.2015 - 06.2017
- Led resident events and community engagement initiatives to strengthen tenant relationships and retention efforts.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Executed property inspections, identifying maintenance needs and coordinating timely resolutions.
- Trained new staff on operational procedures, fostering a knowledgeable team environment.
Apartment Leasing Agent
Sterling Point Apartments / GSL
Beaverton, OR
01.2014 - 06.2014
- Facilitated apartment viewings, showcasing property features to prospective tenants.
- Managed lease agreements and ensured compliance with local regulations.
- Developed marketing strategies to increase property visibility and attract new residents.
- Collaborated with maintenance teams to address tenant concerns promptly.
Hotel Front Desk Clerk
Grand Hotel Bridgeport
Tigard, OR
02.2014 - 05.2014
- Managed check-in and check-out processes, ensuring seamless guest experiences.
- Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments and special requests to optimize occupancy rates.
Guest Relations / VIP Tour Guide
The Disneyland Resort
Anaheim, CA
09.2010 - 02.2014
- Led both VIP tours and guided tours, providing engaging narratives and historical insights to enhance guest experiences.
- Trained and mentored new Guest Relations cast members, ensuring adherence to company standards and protocols.
- Collaborated with management to incorporate guest feedback into tour offerings for continuous improvement.
- Trained and mentored new tour guides, ensuring adherence to company standards and protocols.
- Provided customer service satisfaction at the park's headquarters for guests on a daily basis.
- Operated a Lost and Found department
- Utilized storytelling techniques to create memorable interactions and foster guest connections with Disneyland history.
Character Performer
The Disneyland Resort
Anaheim, CA
05.2009 - 09.2010
- Delivered engaging character performances to enhance guest experiences and maintain Disney's storytelling standards.
Education
High School Diploma -
Brea Olinda High School
BreaSkills
- Proficient in customer relations
- Administrative support
- Phone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Property management
- Customer service
- Attention to detail
Interests
Timeline
Assistant Property Manager
Rental Management Services
06.2017 - Current
Assistant Property Manager
Tandem Property Management
06.2015 - 06.2017
Hotel Front Desk Clerk
Grand Hotel Bridgeport
02.2014 - 05.2014
Apartment Leasing Agent
Sterling Point Apartments / GSL
01.2014 - 06.2014
Guest Relations / VIP Tour Guide
The Disneyland Resort
09.2010 - 02.2014
Character Performer
The Disneyland Resort
05.2009 - 09.2010
High School Diploma -
Brea Olinda High School