Dynamic professional with a proven track record at Pacific Northwest Farmers Cooperative, excelling in customer relations and efficient data entry. Recognized for enhancing operational efficiency and resolving customer issues with empathy, leading to increased loyalty. Detail-oriented and adept at managing stress in high-pressure situations, ensuring seamless business operations.
Overview
27
27
years of professional experience
Work History
Assistant Merchandiser/Office Manager
Pacific Northwest Farmers Cooperative
08.2006 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
Streamlined document handling and processing, reducing turnaround time for customer inquiries and requests.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the company.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving concerns.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Grocery Store Bookkeeper/Manager
Kelley's Thrift Grocery Store
06.1998 - 08.2006
Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
Posted daily receipts and payments in accordance with corporate protocols.
Established QuickBooks accounting system to reflect accurate financial records.
Provided support during audits by supplying requested documentation promptly and accurately.
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Education
Nail Technician License - Cosmotology
Christine's Institute of Hair Design
Spokane, WA
10-1993
High School Diploma -
Liberty High School
Spangle, WA
06-1992
Skills
Efficient data entry
Detail-oriented data entry expertise
Effectively manages stress in high-pressure situations