Chelsea Dukes
Heartland,TX
Overview
8
8
years of professional experience
Work History
Office Manager
Realty First TX Team
Dallas, TX
12.2021 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer systems and provided technical assistance for computer operations for entire office.
- Delivered clerical support by handling range of routine and special requirements.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Organized, sorted, and checked input data against original documents.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Paraprofessional
Crowley ISD
Crowley, TX
10.2020 - 11.2021
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Managed workflows of classroom volunteers and trained on school procedures.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
Substitute Teacher, K-12
Crowley ISD/ESS
Crowley, TX
09.2019 - 10.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Check Service Operator
PlainsCapital Bank
Irving, TX
03.2018 - 01.2020
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Added documents to file records and created new records to support filing needs.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
- Organized, sorted and checked input data against original documents.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Monitored database updates and verified for correctness.
Teller
Wells Fargo
Arlington, TX
11.2012 - 01.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Received loan and utility payments, sending funds to correct destinations.
- Counted, verified, and handled bank deposits and armored car transactions.
- Monitored front areas so that questions could be promptly addressed.
- Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
Business Banker
Chase Bank
Arlington, TX
12.2011 - 11.2012
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Kept high average of performance evaluations.
Education
Associate of Science - Computer Science
Dallas College
Dallas, TX05.2024
Nanodegree - Business Analytics
Udacity
08.2022
Skills
- Database Management
- Spreadsheet management
- Microsoft Office proficiency
- Problem-Solving
- Analytical and Critical Thinking
- Excellent multi-tasking ability
- Data Entry Documentation
- Attention to detail
- SQL
- Tableau
- Excel Modeling and Forecasting
- Excel formulas
- Efficient Data Entry
Timeline
Office Manager
Realty First TX Team
12.2021 - Current
Paraprofessional
Crowley ISD
10.2020 - 11.2021
Substitute Teacher, K-12
Crowley ISD/ESS
09.2019 - 10.2020
Check Service Operator
PlainsCapital Bank
03.2018 - 01.2020
Teller
Wells Fargo
11.2012 - 01.2015
Business Banker
Chase Bank
12.2011 - 11.2012
Associate of Science - Computer Science
Dallas College
Nanodegree - Business Analytics
Udacity