BILLIE JO FRENCH
Verdunville,WV
Summary
Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Overview
36
36
years of professional experience
Work History
Office Manager
Logan County PSD
Logan, WV
10.2024 - Current
- Oversaw daily office operations, ensuring efficient workflow and productivity.
- Managed budget allocations, optimizing resource use and cost efficiency.
- Coordinated scheduling and logistics for meetings and events, enhancing organizational effectiveness.
- Developed training materials, improving onboarding processes for new staff members.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
DEPUTY CLERK
Logan County Court House
Logan, West Virginia
03.2021 - Current
- Operated various office equipment such as computers, copiers, fax machines, scanners, printers. with proficiency.
- Developed excellent communication skills by interacting with customers, coworkers, and supervisors on a daily basis.
- Processed incoming mail and outgoing correspondence including checks and forms accurately and efficiently.
- Utilized problem solving skills when resolving complex issues encountered during daily operations.
KITCHEN AID, PART TIME TEACHER, TRANSPORTATION WORKER
Beth Haven Christian School
US
01.2018 - 03.2021
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Organized and used variety of teaching techniques, maximizing individual and group learning.
Quality Medical Claims Processing
US
01.2016 - 01.2018
- Stay at home mom
- Owner/operator
Quality Medical Claims Processing
US
01.2013 - 01.2016
- Missionary to the mission field of Indonesia
- Owner/operator
CREDITIALING, BILLING, PATIENT IN PUT, WORKED HAND AN HAND WITH DOCTORS AND PATIENTS
Quality Medical Claims Processing
01.2004 - 01.2013
- Owner operator of a medical billing company, processed claims, corrected and investigated medical insurances.
- Worked with doctors, patients and the doctors staff.
- Owner/operator
RECEPTIONIST AN BILLING CLERK
Dr. Augusto Abad MD
01.2002 - 01.2004
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
MEDICAL RECORDS, COLLECTIONS, XRAY CLERK, KITCHEN
ARH Hospital
01.1991 - 01.2001
- Answered phones in a professional manner and addressed inquiries promptly.
- Operated office equipment including computers, printers, copiers, scanners.
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.
- Processed payments, verified customer information and entered data into the system.
REGISTER, JEWELRY DEPT. CUSTOMER CARE, FLOOR
Kmart
03.1990 - 04.1991
- Maintained accurate records of all incoming calls, messages, and visitors.
Skills
- Invoice Processing
- Database Management
- Basic accounting
- Office Machine Operation
- Time Management
- Time management abilities
- Teamwork and Collaboration
- Calendar Management
- File and database management
- Problem-Solving
- Professional Demeanor
- Data Entry and 10-Key
- Record Sorting and Filing
- Effective Communication
- Payroll processing
- Billing
- Bookkeeping
- Payroll and budgeting
- Credit and collections
- Relationship building
- Mail handling
- Employee supervision
- Staff management
- Staff hiring
- Training and coaching
Timeline
Office Manager
Logan County PSD
10.2024 - Current
DEPUTY CLERK
Logan County Court House
03.2021 - Current
KITCHEN AID, PART TIME TEACHER, TRANSPORTATION WORKER
Beth Haven Christian School
01.2018 - 03.2021
Quality Medical Claims Processing
01.2016 - 01.2018
Quality Medical Claims Processing
01.2013 - 01.2016
CREDITIALING, BILLING, PATIENT IN PUT, WORKED HAND AN HAND WITH DOCTORS AND PATIENTS
Quality Medical Claims Processing
01.2004 - 01.2013
RECEPTIONIST AN BILLING CLERK
Dr. Augusto Abad MD
01.2002 - 01.2004
MEDICAL RECORDS, COLLECTIONS, XRAY CLERK, KITCHEN
ARH Hospital
01.1991 - 01.2001
REGISTER, JEWELRY DEPT. CUSTOMER CARE, FLOOR
Kmart
03.1990 - 04.1991