Julio Medrano
Barstow,CA
Summary
Results-driven office manager with experience in automotive and retail operations. Skilled in customer communication, repair order processing, vendor coordination, and staff supervision. Adept at maintaining accurate records, managing inventory, and supporting smooth daily operations.
Overview
1
1
Language
14
14
years of professional experience
Work History
Office Manager
Aamco Total Car Care & Transmissions
Victorville, California
08.2026 - 10.2026
- Supported daily office operations for AAMCO Total Car Care & Transmissions service center.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered incoming calls and welcomed customers with professional, courteous service.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Arranged customer appointments for transmission repairs and routine automotive maintenance.
- Coordinated with technicians on service updates and vehicle status.
- Maintained customer files and office records for Aamco Total Car Care & Transmissions.
- Processed repair orders, invoices, and payment records accurately to ensure smooth financial operations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supported billing, claims, and vendor communication for automotive service operations.
- Ordered office supplies and tracked inventory for front desk needs.
- Managed office inventory and placed new supply orders.
- Oversaw office budget to manage inventory, postage, and vendor services efficiently.
- Supervised staff members, organized schedules and delegated tasks.
- Delegated work to staff, setting priorities and goals.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ordered necessary office supplies to maintain efficient operations. and equipment to maintain adequate inventory levels.
Commercial Manager
O'Reilly's Auto Parts
Victorville, California
04.2026 - 08.2026
- Coordinated in-store pickup requests for O'Reilly Auto Parts commercial orders.
- Managed customer relationships to ensure satisfaction with services provided.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Developed strategies for cost savings initiatives while maintaining quality standards.
- Collaborated with vendors to secure competitive pricing on goods or services purchased.
- Identified areas of improvement in existing processes and procedures.
- Provided training and mentorship to junior team members on best practices in commercial operations.
- Assisted route drivers with delivery preparation and order handoff for O'Reilly Auto Parts.
- Assisted in resolving customer complaints regarding products or services delivered.
- Prepared presentations for management review highlighting key performance metrics.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Parts Specialist
Caposio Buick GMC
Victorville, California
02.2025 - 07.2025
- Supported Caposio Buick GMC parts department with dealership inventory and counter service.
- Reviewed repair orders and matched OEM parts for Buick and GMC vehicles.
- Processed parts orders through dealer systems and tracked special requests.
- Pulled, stocked, and organized incoming parts for service technicians and customers.
- Assisted service advisors with parts availability, pricing, and compatibility questions.
- Ensured accuracy of received shipments to maintain inventory integrity against invoices and reported shortages or damaged items.
- Generated purchase orders for new parts based on vendor requests to maintain stock levels.
- Cultivated vendor relationships by ensuring accurate and timely order fulfillment.
- Guided retail, wholesale, and service customers in selecting optimal parts to meet specific needs.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Performed complimentary services, battery installation, testing and wiper installations.
- Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities.
Department Supervisor/Retail Sales Associate
The Home Depot Store
San Bernardino, California
01.2013 - 05.2022
- Supervised department associates in home improvement store daily operations.
- Trained new associates on product knowledge, safety, and customer service standards.
- Monitored inventory levels and prepared replenishment requests for store departments.
- Supported customers with product selection, pricing questions, and special orders.
- Coordinated schedules, breaks, and task assignments for department team members.
- Communicated with store leadership on sales floor priorities and operational needs.
- Trained employees on new processes or procedures.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
- Constructed large product displays to enhance visual merchandising in the store.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Operated point-of-sale systems for sales, exchanges, and returns.
- Verified pricing, signage, and product labels across sales floor sections.
- Used product knowledge to suggest items to match client needs.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06-2003
Skills
- Customer service
- Invoice processing
- Inventory control
- Problem solving
- Attention to detail
- Office administration
- Team leadership
- Clear communication
- Documentation control
- Vendor engagement
- Team supervision
- Information protection
- Policy implementation
- Office space optimization
- Employee training
- Staff training
- Data entry
- Training and coaching
- Supply management
- Office management
- Operations management
- Staff management
- Scheduling
- Workflow planning
- Order management
- Inventory management
- Service scheduling
- Customer relationship management
- Warranty claims
- Vehicle status updates
- Invoice reconciliation
- Customer communication
- Order fulfillment
- CRM software
- Product training
- Progress reporting
- Workflow management
- Price quoting
- Service estimates
- Point-of-sale system
- Call center operations
- Repairs scheduling
- Complaint resolution
- Maintenance reporting
- Multitasking and organization
- Routine maintenance oversight
- Reporting and documentation
- Documentation and reporting
- Multi-line phone systems
- CRM management
Languages
Spanish
Professional
Accomplishments
- employee of the month
Timeline
Office Manager
Aamco Total Car Care & Transmissions
08.2026 - 10.2026
Commercial Manager
O'Reilly's Auto Parts
04.2026 - 08.2026
Parts Specialist
Caposio Buick GMC
02.2025 - 07.2025
Department Supervisor/Retail Sales Associate
The Home Depot Store
01.2013 - 05.2022
High School Diploma -
Sierra Vista High School