Michele Mezis
Runnemede,NJ
Summary
Dedicated Customer Service Manager with proven expertise in operational efficiency and team building, driving high satisfaction levels through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Complex Customer Service Manager
International Paper
Barrington, New Jersey
05.2025 - Current
- Resolved customer inquiries efficiently, sustaining high satisfaction levels.
- Developed and enforced customer service protocols to ensure consistent service delivery.
- Collaborated with production teams to address customer complaints swiftly and improve outcomes.
- Facilitated training sessions for new representatives to strengthen team capabilities.
- Maintained key performance indicators, including on-time delivery and trailer cube utilization.
- Assisted with capacity management across sister plants, sustaining productivity during downtime.
- Updated customer price lists reflecting industry market trends.
- Led CSM Standardization Committee meetings, fostering collaboration among CSMs from NY/NJ/PA for effective standardization. I created a process to move tooling from plant to plant ensuring outbound and inbound were properly reviewed, shipped, received and accounted for to ensure timely production to manufacturing plant changes.
- Participating in System integration with newly acquired manufacturing plant.
Customer Service Manager
Menasha Packaging
Philadelphia, Pennsylvania
12.2013 - 05.2025
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with senior management to design strategies improving service quality across the organization.
- Supported development of best practices at Center of Excellence for Midwest and East Coast, streamlining service delivery.
- Evaluated employee performance and motivated staff, leading to enhanced team effectiveness.
- Worked closely with transferring tooling across the country to manage capacity.
- Worked through system integration to SAP in 2018.
- Participated in SAP go live training and support in our Fulfillment Centers and Printing plants.
Education
High School Diploma -
Triton Regional High School
Runnemede, NJ06-1989
Skills
- Customer relationship management
- Complaint resolution
- Metrics analysis
- Operational efficiency
- Process improvement
- Team building and leadership
- Team performance enhancement
- Collaborative strategies
- Resource allocation
- Problem solving
- Adaptability
- Detail orientation
- Communication skills
Affiliations
- Volunteer, Grace Bible Church Food Bank Barrington, NJ (2023-present)
Timeline
Complex Customer Service Manager
International Paper
05.2025 - Current
Customer Service Manager
Menasha Packaging
12.2013 - 05.2025
High School Diploma -
Triton Regional High School