Michele Mitchell
Warner Robins,GA
Summary
Dynamic Asst Manager/Coach at Walmart Inc., adept in operations management and team leadership. Excelled in enhancing customer satisfaction and reducing discrepancies, significantly minimizing shrinkage. Skilled in financial management and staff development, fostering a culture of continuous improvement and positive employee engagement. Achieved notable success in business development and performance optimization.
Overview
17
17
years of professional experience
Work History
Asst Manager/coach
Walmart Inc.
02.2008 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate Of Applied Business - Management Information Systems
Miller Monte Jr College
Clarksville, TN12.1999
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Retail Operations Management
- Orientation and training
- Performance reviewing
- Cost Control
- Financial Management
- Schedule oversight
- Product branding
- Customer service and satisfaction
- Employee engagement
- Orientating and training
- Business development understanding
- Team Leadership
- Computer Skills
Timeline
Asst Manager/coach
Walmart Inc.
02.2008 - Current
Associate Of Applied Business - Management Information Systems
Miller Monte Jr College
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