Michele Montanez
Riverview
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Store Manager
Dollar General
Riverview
04.2019 - Current
- Supervised daily store operations and maintained inventory accuracy.
- Trained and mentored team members on customer service standards.
- Handled customer inquiries and resolved issues effectively.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Cashier
Hard Rock Casino
Tampa
02.2017 - 09.2020
- Maintained a clean and organized checkout area for optimal efficiency.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Trained new cashiers on procedures and customer service expectations.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Office Manager
Top Kick Towing & Repo
Riverview
12.2006 - 02.2017
- Managed office operations and maintained efficient workflow among staff.
- Coordinated schedules and meetings for team members and executives.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Certified Medical Assistant - Nursing
Concorde Career College
Tampa, FL02-2001
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06-1998
Skills
- Customer service
- Employee onboarding
- Product management
- Safety procedures
- Performance evaluations
- Verbal and written communication
Timeline
Store Manager
Dollar General
04.2019 - Current
Cashier
Hard Rock Casino
02.2017 - 09.2020
Office Manager
Top Kick Towing & Repo
12.2006 - 02.2017
Certified Medical Assistant - Nursing
Concorde Career College
High School Diploma -
Fort Hamilton High School