Michele Mulholland

Clinical Outcomes:

• Owns, drives and creates clinical outcomes strategy (in collaboration with Operations Managers) • Identifies metric-driven clinical opportunities and drives process improvement for individuals and teams • Clinical coach on prioritization, critical thinking, and time management of tasks and responsibilities that align with our model of care and program specific requirements

Clinical Skill Building/Mastery :

• Reinforce care delivery, training materials, educational tools, and policies for teammates (in collaboration with the training team). • Assesses effectiveness of care delivery and provides necessary coaching and resources

Policies and Procedures/Safety

• Reviews escalated REM events. Provides necessary investigation and plan of correction • Knows and complies with DaVita policies and procedures in accordance with State and Federal regulations for patient care and services (CMS, HIPAA, OSHA, or other governing agencies); Standards necessary to maintain organizational accreditation (such as NCQA); and, State or Federal regulations of Injury Prevention and Safety Training

Coordinates and collaborates on patient care across DaVita IKC and DKC

• Coordinate and facilitate quality, cost effective care
• Educated patients and caregivers on healthcare protocols and processes.
• Minimize fragmentation on the healthcare delivery system
• Provide outstanding care coordination between patient, family and healthcare providers
• Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
• Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
• Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
• Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.

• Effectively managed emergency situations arising during dialysis treatments such as hypotensive episodes or access site bleeding.
• Upheld patient privacy and HIPAA regulations by diligently protecting sensitive information during documentation processes.
• Increased staff competency through ongoing training sessions, mentoring new nurses, and sharing best practices in hemodialysis care.
• Contributed to quality improvement initiatives by identifying areas for improvement in processes or procedures related to hemodialysis care delivery.
• Provided compassionate care to patients, addressing their emotional needs and supporting them throughout the dialysis process.

• Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
• Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
• Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
• Managed immunization compliance within the school population to prevent the spread of communicable diseases.
• Oversaw health services for school of 200 students and faculty.
• Administered medications and oversaw activities of daily living such as bathing, hygiene, and ambulation.
• Maintained timely documentation of patient progress, facilitating effective communication among the care team members.