Michele Myers
Rosedale,Maryland
Summary
Operations supervisor skilled in optimizing daily warehouse, fleet functions, and biomedical blood drives. Focuses on team performance, compliance with safety standards, and conflict resolution to enhance operational efficiency in biomedical settings.
Overview
2027
2027
years of professional experience
Work History
Team Supervisor
American Red Cross
Baltimore, Maryland
04.2024 - Current
- Supervised collection team, ensuring achievement of goals and metrics for quality service.
- Monitored individual and group performance, enhancing overall team effectiveness.
- Coached and mentored staff in compliance with personnel policies and contracts.
- Hired qualified collections staff to ensure efficient operational success.
- Led conflict resolution efforts, coordinating corrective action meetings to address staff issues.
- Provided on-call support for troubleshooting and urgent field situations.
- Documented accurate records for union grievances and ensured compliance training.
- Performed blood collection procedures, including therapeutic and apheresis techniques.
Phlebotomy Lab Assistant/Donor Tech
Greater Baltimore Medical Center
Baltimore, Maryland
2016 - 04.2024
- Performed daily quality control for blood donation center, ensuring compliance with regulations and optimal donor safety.
- Managed and maintained donor room operations, ensuring compliance with all regulations and standard operating procedures.
- Blood donations for Autologous and Therapeutic donations.
- Venipuncture from inpatient, outpatient diagnostic center, and pediatric draws.
- Collected health histories, capillary samples, vital signs, and EKGs; scheduled patients to streamline donation process.
- Collects, labels, and transports specimens according to specified sample requirements.
- Implemented standard and isolation precautions to ensure safety in clinical settings.
- Maintains patient files, charts and obtains current prescription orders.
- Stocking, and supply orders. Document review for completeness and accuracy.
Senior Medical Secretary
Greater Baltimore Medical Center
Baltimore, Maryland
2020 - 2021
- Managed all inbound and outbound calls for busy multi-clinic practice to ensure effective communication and patient support.
- Insurance verification, obtains authorization from insurance companies, and referrals from doctors offices.
- Organized and maintained patient charts, hospital accounts, and all incoming correspondence to streamline patient information flow.
- Schedules patient appointments. EPIC trained.
- Coordinated follow-up on referrals for treatment from doctor’s offices to facilitate timely patient care.
- Collected necessary patient documentation to facilitate appointments.
- Collects payment, and updates account.
- Maintains and tracks department logs, and spreadsheets.
- Completes all preregistration duties in hospital account prior to appointments.
Donor Suitability Specialist/Document Reviewer
American Red Cross
Baltimore, Maryland
2005 - 2014
- Performed quality control review for regions blood drives/sites.
- Initiated potential recall/market withdraws, and product quarantine.
- Reviewed donation records to ensure deferred donors are entered into the national deferral registry correctly and in a timely manner to prevent ineligible donors from continuing to donate.
- Verified past donations against current information to ensure donor eligibility.
- Cross-referenced current and past collection information, contacting donors to resolve discrepancies and confirm eligibility.
- Managed incoming medical calls, making informed donor suitability decisions to ensure compliance and safety.
- Worked with other departments for problem investigation and resolution.
- Updated/corrected donor information in system for accurate/complete records.
- Identified and investigated suspect products.
- Executed venipuncture to ensure timely blood sample collection for testing.
- Aided in creating measures to ensure the department and staff work efficiently.
- Document review to assure accuracy, and completeness.
Education
Certified Medical Assistant - Medical Assisting
Community College of Baltimore County
Baltimore, MarylandCertificate - Venipuncture and Specimen Processing
Community College of Baltimore
Baltimore, MarylandSkills
- CPR certified
- Venipuncture/blood collection techniques
- Performance monitoring
- Logistics
- Vital sign monitoring
- Quality control processes
- Inventory management
- Supervisory/Leadership experience
- Collaboration expertise
- Multitasking ability
- Problem management strategies
- Critical thinking
- Organizational skills
- Communication skills
- Interpersonal skills
- Quality control procedures
- Customer relationship management
Timeline
Team Supervisor
American Red Cross
04.2024 - Current
Phlebotomy Lab Assistant/Donor Tech
Greater Baltimore Medical Center
2016 - 04.2024
Senior Medical Secretary
Greater Baltimore Medical Center
2020 - 2021
Donor Suitability Specialist/Document Reviewer
American Red Cross
2005 - 2014
Certified Medical Assistant - Medical Assisting
Community College of Baltimore County
Certificate - Venipuncture and Specimen Processing
Community College of Baltimore