Michele Neal
Customer Service
Spokane,WA
Summary
Highly adaptable professional with 20+ years of experience and a proven track record in providing exceptional customer service, effective customer communications, and ensuring overall customer satisfaction. Seeking a position at your esteemed company to leverage my skills and contribute to its success.
Overview
23
23
years of professional experience
Work History
Full Service Shopper
Instacart
03.2020 - Current
- Provide superior customer service
- Consistently maintaining a 5-star customer rating for 3+ years
- Develop positive relationships with store personnel, ensuring a friendly and respectful shopping experience
- Maximize customer satisfaction by delivering fast and accurate shopping services
- Proactively stay updated with changes and additions to orders by constantly checking the app
- Handle order challenges efficiently by finding alternative products and effectively communicating with customers.
Personal Assistant
Everett & Spokane
07.2007 - 07.2019
- Managed various correspondence, including emails, letters, mail, and text messages, with minimal supervision
- Handled confidential information with utmost discretion and professionalism
- Maintained an up-to-date and accurate schedule by regularly updating business, family, and personal plans
- Coordinated major household tasks such as maintenance, repairs, and deliveries
- Created and maintained organized databases and filing systems for personal and business requirements.
Table Games Dealer/Pit Supervisor Trainee
Tulalip Casino & Resort
09.2004 - 07.2008
- Held Washington Class III Gaming license, bonded for One million dollars
- Proficient in dealing all games in the casino
- Trained Pit Supervisor
- Ensured full compliance with legal, health, and safety regulations
- Provided exceptional guest relations by warmly welcoming visitors and offering immediate assistance
- Collaborated effectively with a diverse team to achieve daily objectives and long-term goals.
Office Manager
Snohomish County Deputy Sheriff Association Call Center
01.2001 - 01.2004
- Completed advanced clerical tasks, including account reconciliation and document management
- Improved employee performance by coordinating workflow and implementing performance incentives
- Expertly supervised front office activities, including accounts payable and receivable, reception, and mail management
- Motivated employees to continuously grow their knowledge and enhance their abilities
- Monitored and provided training updates to enhance staff performance
- Efficiently managed daily office workloads through effective staffing and resource coordination
- Provided regular reports to keep business leaders informed about company profits, operations, and other metrics
- Developed and enhanced policies covering administrative processes.
Education
Associate of Science -
Everett Community College
Everett, WASkills
- Strong communication and interpersonal skills, adept at building and maintaining customer relations
- Exceptional problem-solving aptitude
- Results-oriented work ethic, capable of working both independently and within a team environment
- Ability to self-monitor progress against project goals and implement corrective actions
- Positive attitude and approach to challenges
- Analytical thinking to identify and resolve complex issues
- Strong attention to detail and organizational skills
- Patience and Empathy
- Effective Multitasking
- Adaptability to Change
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursPersonal development programsQuote
To know what is right and not to do it is the worst cowardice.
Confucius
Timeline
Full Service Shopper
Instacart
03.2020 - Current
Personal Assistant
Everett & Spokane
07.2007 - 07.2019
Table Games Dealer/Pit Supervisor Trainee
Tulalip Casino & Resort
09.2004 - 07.2008
Office Manager
Snohomish County Deputy Sheriff Association Call Center
01.2001 - 01.2004
Associate of Science -
Everett Community College
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