Michele Nichols
Las Vegas,NV
Summary
Reliable Medical professional with three years of experience in plasma donation environment. Expertly assist with office operations and physician support by gathering donor information, educating donors and after donation care if needed. Cheerful during each donor interaction to improve satisfaction ratings and donor retention.
Overview
31
31
years of professional experience
Work History
Medical Support Specialist
BioLife Plasma Services
09.2020 - Current
- Obtained and documented donor medical history, vital signs, donor profile information and performed physical examination.
- Collected and documented donor medical information such as blood pressure and weight.
- Explained procedures to donors to reduce anxieties and increase donor return rate.
- Collaborated with medical and administrative personnel to maintain donor-focused, engaging and compassionate environment.
- Taught donors who had adverse reactions to plasmapheresis or did not receive red blood cells and/or saline self and bruise care instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory and expiration dates for medications to maintain current tracking documentation.
- Helped improve donor outcomes by educating and advising on preparation and relevant after donation care.
- Collected pertinent data and calculations to aid physician in interpreting results.
To-Go Specialist/Bartender
Olive Garden
07.2004 - 09.2020
- Served high customer volumes during special events, days, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, counting cash drawers, and taking inventory.
- Kept bar/to-go area presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders/to-go specialists.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Shift Manager
Gator's Restaurant And Sports Bar
09.1992 - 06.2001
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Kindergarten Teacher
Collegeville Day Care Center
10.1996 - 06.2000
- Built positive relationships with students and families for safe, trusted learning support.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Monitored and evaluated student progress through regular assessments and observations.
- Promoted learning through play with engaging activities, games and lessons.
- Recognized children's physical, emotional and social needs for personalized support.
- Reported to parents and administration about student progress.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Kept accurate documents about student progress for school and parent records.
- Observed and assessed student performance and charted progress.
- Inspired students to take ownership of learning and become autonomous thinkers.
Education
Bachelor of Science - Nursing
Nevada State College At Henderson
Henderson, NV12.2022
Associate of Applied Science - Nursing
College of Southern Nevada
Las Vegas, NV12.2019
Bachelor of Science - Early Childhood Education
West Chester University of Pennsylvania
West Chester, PA12.1994
Associate of Applied Science - Early Childhood Education
Montgomery County Community College
Blue Bell, PA12.1992
Skills
- Cleaning and Sanitizing
- Multi-Line Telephone System Operation
- Donor Screening
- Donor Medical Histories
- Routine Laboratory Testing for SPEs and Infectious Diseases
- Vital Signs Measurement
- Medical Histories and Vital Statistics
- Group and Individual Instruction
- Student Needs Assessments
- Caring and Empathetic Demeanor
- Engaging Customers
- Customer Service
Timeline
Medical Support Specialist
BioLife Plasma Services
09.2020 - Current
To-Go Specialist/Bartender
Olive Garden
07.2004 - 09.2020
Kindergarten Teacher
Collegeville Day Care Center
10.1996 - 06.2000
Shift Manager
Gator's Restaurant And Sports Bar
09.1992 - 06.2001
Bachelor of Science - Nursing
Nevada State College At Henderson
Associate of Applied Science - Nursing
College of Southern Nevada
Bachelor of Science - Early Childhood Education
West Chester University of Pennsylvania
Associate of Applied Science - Early Childhood Education
Montgomery County Community College
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