Michele Noriega

• Excel at making personal connection with guests.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

• Prioritize and manage time effectively in order to keep restaurant running smooth
• Interacted well with customers to build connections and nurture relationships.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Enforced quality assurance protocols to deliver ideal customer experiences.

Inside casino were two restaurants I would work between.

Ironwood Steakhouse -

• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regulars and created memorable experiences to all guests fostering repeat business
• Maintained updated knowledge of menu items, specials, liqueur brands, beers, and non-alcoholic drinks
• Served food and beverages promptly with attention to detail.

Sidewinders Sports Bar and Grill -

• Took food and beverage orders
• Suggested specials and menu items; and upsold drinks, appetizers, and desserts
• Processed cash, chips, and coupon transactions using micros POS System
• Able to work in a high volume, fast paced environment which on weekends would have live entertainment creating a bit more chaos I am able to navigate with ease.

• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

• Scheduled employees for shifts taking into account customer traffic and employee strengths.