Summary
Overview
Work History
Skills
Timeline
Generic

Michele Noriega

Yuma,AZ

Summary

Veteran to the Hospitality Industry for over ten years providing positive experiences from perfect morning coffees, to fun energetic dining out experiences, to the perfect date night with romantic ambiance. Service-focused individual dedicated to delivering positive customer experiences that promote loyalty and repeat business.

Overview

6
6
years of professional experience

Work History

Server

The Q Resort And Casino
07.2023 - Current
  • Excel at making personal connection with guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

General Manager

Kneaders Bakery And Cafe
01.2023 - 06.2023
  • Prioritize and manage time effectively in order to keep restaurant running smooth
  • Interacted well with customers to build connections and nurture relationships.

Assistant General Manager

Kneaders Bakery And Cafe
11.2020 - 12.2022
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Server

The Q Resort And Casino
06.2020 - 12.2022

Inside casino were two restaurants I would work between.

Ironwood Steakhouse -

  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regulars and created memorable experiences to all guests fostering repeat business
  • Maintained updated knowledge of menu items, specials, liqueur brands, beers, and non-alcoholic drinks
  • Served food and beverages promptly with attention to detail.

Sidewinders Sports Bar and Grill -

  • Took food and beverage orders
  • Suggested specials and menu items; and upsold drinks, appetizers, and desserts
  • Processed cash, chips, and coupon transactions using micros POS System
  • Able to work in a high volume, fast paced environment which on weekends would have live entertainment creating a bit more chaos I am able to navigate with ease.

Lead Server

La Fonda Mexican Restaurant
01.2019 - 06.2020
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

General Manager

STARBUCKS COFFEE COMPANY
01.2018 - 10.2018
  • Scheduled employees for shifts taking into account customer traffic and employee strengths.

Skills

  • Exhibit high level of professionalism, hospitality, and confidence when interacting with guests
  • Excellent multi-tasker
  • Highly reliable
  • Extremely hard worker who is constantly moving and doing things
  • Attention to detail
  • Excellent communication skills becoming a better team player

Timeline

Server

The Q Resort And Casino
07.2023 - Current

General Manager

Kneaders Bakery And Cafe
01.2023 - 06.2023

Assistant General Manager

Kneaders Bakery And Cafe
11.2020 - 12.2022

Server

The Q Resort And Casino
06.2020 - 12.2022

Lead Server

La Fonda Mexican Restaurant
01.2019 - 06.2020

General Manager

STARBUCKS COFFEE COMPANY
01.2018 - 10.2018
Michele Noriega