Michele N. Stevens
Mason,Ohio
Summary
Obtain the Fitness and Health Supervisor position. With the knowledge and drive to apply education and enthusiasm in supporting clients in their wellness journeys and the management of wellness/fitness services. Promote activities and coping methods that transforms unhealthy habits and fuel healthy minds and bodies. Enjoys inspiring others to commit to long-term health and fitness goals.
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
28
28
years of professional experience
Work History
Administrative Assistant to Owner
UMCincy
Cincinnati, OH
05.2021 - 12.2024
- Drove customer feedback to deliver information to management for corrective action.
- Scheduled appointments between clients and customers and internal staff members.
- Composed, edited and typed complex memos and reports with job-related software.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Conducted thorough credit and background checks on loan applicants.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Contacted outside sources, references and vendors to verify client financial information.
- Processed loan documents and ensured compliance with federal regulations.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Managed communication between loan officers, underwriters, and clients to ensure timely processing.
- Coordinated with underwriters to resolve loan application issues and discrepancies.
- Filed completed packages quickly and efficiently.
- Researched discrepancies in documentation received from applicants or third parties.
- Answered questions and advised customers regarding loans and transactions.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Utilized loan processing software for data entry and to streamline workflow.
- Accepted payment on accounts.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Answered questions from customers regarding products and services offered by the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
Fitness and Health Coordinator
City Of Mason
Mason, USA
12.2011 - 04.2016
- Oversee a team of 20 group exercise instructors in their daily activities
- Help Create and maintain class schedules
- Hold monthly meetings with team and management
- Involved in interviewing and hiring of new team members
- Create and deliver yearly reviews
- Maintain accurate class counts
- Order new equipment
- Maintenance, care, and cleaning of company equipment
- Teach multiple formats of group exercise classes
- Substitute any uncovered classes
- Create special program to generate revenue for center
- Proven experience of managing the administration and operations of a fitness center
- Proven experience of forward planning, and strategic planning
- Exceptional knowledge and understanding of the impact of health and safety regulations in the fitness facility
- Great understanding of and commitment to the importance of customer care and its implementation
- Profound knowledge of health and fitness best practice and relevant legislation
- Ability to manage, train and motivate staff
- Deep ability to manage working time effectively and prioritize tasks appropriately
- Immense ability to work as part of and lead a team
- Strong ability to multi-task and delegate effectively
- Exceptional ability to work independently without close supervision
- Strong familiarity with using computers in a Windows environment - word-processing, spreadsheets, databases, email and the Internet
- Ability to use membership databases
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
- Created promotional materials such as flyers and brochures to advertise services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised staff during peak hours to ensure customer satisfaction was met.
- Trained new staff members on proper use of exercise equipment and safety protocols.
- Collaborated with other departments within the organization on joint initiatives.
- Drafted and implemented fitness programs tailored to individual client's goals.
- Maintained a clean, organized environment throughout the facility at all times.
Administrative Assistant
Signal Office Supply
Cincinnati, USA
07.1996 - 03.2002
- Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations
- Proven track record of accurately maintaining detailed records and multitasking within fast-paced atmospheres
- Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives
- Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, contacts
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed, edited and typed complex memos and reports with job-related software.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
Cincinnati State University - General Coursework
Cincinnati State University
Cincinnati, OH01.2002
High School Diploma -
Mount Notre Dame H. S.
Cincinnati, OH01.2000
Skills
- AFAA Group Exercise
- AEA Water
- AFAA Pilates
- Les Mills SH'BAM
- Rec Trac
- Windows
- Dos
- Excel
- Powerpoint
- Microsoft Office
- Data entry
- Document management
- Loan processing
- Customer service
- Scheduling appointments
- Project management
- Communication skills
- Detail orientation
- Time management
- Administrative improvement
- Microsoft Word
- Typing proficiency
- Calendar management
- Business administration
Timeline
Administrative Assistant to Owner
UMCincy
05.2021 - 12.2024
Fitness and Health Coordinator
City Of Mason
12.2011 - 04.2016
Administrative Assistant
Signal Office Supply
07.1996 - 03.2002
Cincinnati State University - General Coursework
Cincinnati State University
High School Diploma -
Mount Notre Dame H. S.